| Record ID | ia:howtomeasurecust0000hill |
| Source | Internet Archive |
| Download MARC XML | https://archive.org/download/howtomeasurecust0000hill/howtomeasurecust0000hill_marc.xml |
| Download MARC binary | https://www.archive.org/download/howtomeasurecust0000hill/howtomeasurecust0000hill_meta.mrc |
LEADER: 00727cam a22002414a 4500
001 98053694
003 DLC
005 19990928105201.0
008 981207s1999 enka i 001 0 eng
010 $a 98053694
020 $a0566081938 (pbk.)
040 $aDLC$cDLC$dDLC
042 $apcc
050 00 $aHF5415.335$b.H553 1999
082 00 $a658.8/12$221
100 1 $aHill, Nigel,$d1952-
245 10 $aHow to measure customer satisfaction /$cNigel Hill, John Brierley, and Rob MacDougall.
260 $aAldershot ;$aBrookfield, Vt. :$bGower,$cc1999.
300 $aviii, 136 p. :$bill. ;$c25 cm.
500 $aIncludes index.
650 0 $aConsumer satisfaction$xEvaluation.
700 1 $aBrierley, John.
700 1 $aMacDougall, Rob.