| Record ID | ia:howtowincustomer0000horo |
| Source | Internet Archive |
| Download MARC XML | https://archive.org/download/howtowincustomer0000horo/howtowincustomer0000horo_marc.xml |
| Download MARC binary | https://www.archive.org/download/howtowincustomer0000horo/howtowincustomer0000horo_meta.mrc |
LEADER: 01624cam 2200493Ia 4500
001 ocm22648384
003 OCoLC
005 20211029012439.0
008 901107s1990 enka b 000 0 eng d
040 $aAZS$beng$cAZS$dOCLCQ$dNLGGC$dNZWHR$dOCLCG$dYDXCP$dDEBBG$dOCLCQ$dOCLCF$dNLE$dOCLCO$dOCLCQ$dUAB
015 $aGB9022750$2bnb
019 $a877605516
020 $a0273032887$q(pbk.)
020 $a9780273032885$q(pbk.)
035 $a(OCoLC)22648384$z(OCoLC)877605516
041 1 $aeng$hfre
050 4 $aHF5415.5$b.H6313 1990a
055 3 $aHF 5415.5$bH812 E5 1990
082 04 $a658.812$220
084 $a83.52$2bcl
084 $a83.68$2bcl
084 $a83.81$2bcl
084 $aQP 620$2rvk
100 1 $aHorovitz, Jacques,$d1947-
245 10 $aHow to win customers :$busing customer service for a competitive edge /$cJacques Horovitz.
260 $aLondon :$bPitman,$c©1990.
300 $axii, 106 pages :$billustrations ;$c24 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
338 $avolume$bnc$2rdacarrier
500 $aTranslation of: La qualité de service.
504 $aIncludes bibliographical references (page 104).
650 0 $aCustomer services.
650 7 $aCustomer services.$2fast$0(OCoLC)fst00885545
650 07 $aKundendienst.$2swd
650 07 $aMarketing.$2swd
938 $aYBP Library Services$bYANK$n152166
029 1 $aAU@$b000007462633
029 1 $aDEBBG$bBV006082027
029 1 $aNLGGC$b065700112
029 1 $aNZ1$b4055406
029 1 $aUNITY$b087303418
994 $aZ0$bP4A
948 $hNO HOLDINGS IN P4A - 53 OTHER HOLDINGS