MARC record from Internet Archive

LEADER: 05169cam 2200697 a 4500
001 ocm29563998
003 OCoLC
005 20201016025512.0
008 931209s1994 wiua b 001 0 eng
010 $a 93047481
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020 $a0873892712$q(acid-free paper)
020 $a9780873892711$q(acid-free paper)
035 $a(OCoLC)29563998
050 00 $aT58.64$b.B73 1994
082 00 $a004/.068/5$220
084 $a85.03$2bcl
084 $a85.38$2bcl
084 $aQP 321$2rvk
084 $aQR 700$2rvk
100 1 $aBraithwaite, Timothy,$d1942-
245 10 $aInformation service excellence through TQM :$bbuilding partnerships for business process reengineering and continuous improvement /$cTimothy Braithwaite.
246 3 $aInformation service excellence through total quality management
260 $aMilwaukee, Wis. :$bASQC Quality Press,$c©1994.
300 $axxi, 145 pages :$billustrations ;$c24 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
338 $avolume$bnc$2rdacarrier
504 $aIncludes bibliographical references (pages 133-139) and index.
505 0 $aCh. 1. Perceptions of the Information Services (IS) Department -- Ch. 2. A Generic Treatment of TQM -- Ch. 3. TQM for the IS Department -- Ch. 4. TQM and Management of the SDP I: Creating the Environment for Success -- Ch. 5. TQM and Management of the SDP II: Requirements Definition -- Ch. 6. TQM and Management of the SDP III: Construction and Delivery -- Ch. 7. Creating a Quality-Conscious IS Department -- Ch. 8. Possible Futures for an IS Department in a Quality-Conscious Enterprise.
546 $aEnglish.
520 1 $a"This book presents an application of total quality management (TQM) principles, tools, and techniques to the business of defining, constructing, and delivering automated information systems and services. This book will prepare anyone within an information services (IS) department to understand and fully participate in the quality improvement and reengineering challenges facing corporate America and the government. It also illustrates for IS user management and the quality assurance professional some of the actions an IS provider needs to take in order to support the quality initiatives of the rest of the organization." "Author Timothy Braithwaite uses his many years of experience as a systems development and data processing executive to apply the principles of TQM to the development process and to the management practices of the IS department. His approach helps any IS department to easily comprehend this to-the-point primer on how to apply TQM in the typical IS departmental environment." "Key topics of the book include a generic treatment of TQM applied to the business of IS; the need to improve the quality and performance of most information systems and services; TQM and the management of the systems development process; how to create an environment for success for quality improvement initiatives; steps for implementing a system of continuous improvement in IS; creating a quality-conscious IS organization; Deming's l4 points applied to the IS organization; identifying and using cost of quality to monitor IS projects and identify areas requiring corrective action; steps for getting an IS/TQM program started and hints for resuscitating one that has floundered."--Jacket.
650 0 $aInformation resources management.
650 0 $aManagement information systems.
650 0 $aTotal quality management.
650 0 $aReengineering (Management)
650 7 $aInformation resources management.$2fast$0(OCoLC)fst00972603
650 7 $aManagement information systems.$2fast$0(OCoLC)fst01007271
650 7 $aReengineering (Management)$2fast$0(OCoLC)fst01092359
650 7 $aTotal quality management.$2fast$0(OCoLC)fst01153015
650 7 $aInformationseinrichtung$2gnd
650 7 $aManagementinformationssystem$2gnd
650 7 $aQualitätsmanagement$2gnd
653 0 $aInformation$aresources$amanagement
653 0 $aManagement$ainformation$asystems
653 0 $aReengineering (Management)
653 0 $aTotal$aquality$amanagement
776 08 $iOnline version:$aBraithwaite, Timothy, 1942-$tInformation service excellence through TQM.$dMilwaukee, Wis. : ASQC Quality Press, ©1994$w(OCoLC)760061316
856 41 $3Table of contents$uhttp://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=006569772&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
856 41 $3Table of contents$uhttp://www.gbv.de/dms/hbz/toc/ht006717727.pdf
938 $aBaker & Taylor$bBKTY$c24.95$d18.71$i0873892712$n0002429030$sactive
938 $aBaker and Taylor$bBTCP$n93047481 //r95
938 $aYBP Library Services$bYANK$n911540
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948 $hHELD BY P4A - 188 OTHER HOLDINGS