| Record ID | ia:inspiredcustomer0000clut |
| Source | Internet Archive |
| Download MARC XML | https://archive.org/download/inspiredcustomer0000clut/inspiredcustomer0000clut_marc.xml |
| Download MARC binary | https://www.archive.org/download/inspiredcustomer0000clut/inspiredcustomer0000clut_meta.mrc |
LEADER: 02087cam 2200529Ia 4500
001 ocm30463449
003 OCoLC
005 20210506235850.0
008 940519s1993 enka b 001 0 eng d
040 $aESU$beng$cESU$dUKM$dAZS$dOCL$dNLGGC$dOCLCQ$dYDXCP$dDEBBG$dOCL$dOCLCF$dNLE$dOCLCO$dAPUMS$dOCLCO$dOCLCQ$dUAB
015 $aGB9444107$2bnb
019 $a877686840
020 $a074940826X
020 $a9780749408268
035 $a(OCoLC)30463449$z(OCoLC)877686840
050 4 $aHF5415.5$b.C578x 1993
055 3 $aHD 9980.5$bC649 1993
082 04 $a658.812$220
084 $a85.10$2bcl
100 1 $aClutterbuck, David.
245 10 $aInspired customer service :$bstrategies for service quality /$cDavid Clutterbuck, Graham Clark, Colin Armistead.
246 3 $aStrategies for service quality
260 $aLondon :$bKogan Page,$c1993.
300 $a220 pages :$billustrations ;$c24 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
338 $avolume$bnc$2rdacarrier
504 $aIncludes bibliographical references and index.
650 0 $aCustomer services.
650 0 $aCustomer relations.
650 7 $aCustomer relations.$2fast$0(OCoLC)fst00885533
650 7 $aCustomer services.$2fast$0(OCoLC)fst00885545
650 17 $aKlantgerichtheid.$2gtt
650 17 $aStrategische planning.$2gtt
653 0 $aCustomer services
700 1 $aArmistead, Colin G.
700 1 $aClark, Graham.
856 41 $3Table of contents$uhttp://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=005545684&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
856 41 $3Table of contents$uhttp://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=005545684&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
938 $aYBP Library Services$bYANK$n100020985
029 1 $aAU@$b000010257518
029 1 $aDEBBG$bBV008417302
029 1 $aNZ1$b4395183
029 1 $aUKWLT$b253195
029 1 $aUNITY$b075447290
994 $aZ0$bP4A
948 $hHELD BY P4A - 56 OTHER HOLDINGS