MARC record from Internet Archive

LEADER: 04663cam 2200877 a 4500
001 ocm35198666
003 OCoLC
005 20220406105607.0
008 960725s1996 nyua b 001 0 eng
010 $a 96033324
040 $aDLC$beng$cDLC$dC#P$dEL$$dBAKER$dNLGGC$dBTCTA$dYDXCP$dBNM$dOCLCO$dDEBBG$dBDX$dOCLCQ$dOCLCO$dAUNTL$dOCLCQ$dOCLCO$dOCLCF$dOCLCA
016 7 $abimoBNE19982691198$2SpMaBN
020 $a078900013X$q(acid-free paper)
020 $a9780789000132$q(acid-free paper)
020 $a078900304X$q(pbk. ;$qalk. paper)
020 $a9780789003041$q(pbk. ;$qalk. paper)
035 $a(OCoLC)35198666
043 $an-us---$an-usc--
050 00 $aZ713.5.U6$bI574 1996
082 00 $a025.6/2$220
084 $a06.60$2bcl
084 $aAN 76700$2rvk
245 00 $aInterlibrary loan/document delivery and customer satisfaction :$bstrategies for redesigning services /$cPat L. Weaver-Meyers, Wilbur A. Stolt, Yem S. Fong, editors.
260 $aNew York :$bHaworth Press,$c©1996.
300 $a265 pages :$billustrations ;$c22 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
338 $avolume$bnc$2rdacarrier
500 $a"Has also been published as Journal of library administration volume 23, numbers 1/2 1996"--Title page verso.
504 $aIncludes bibliographical references and index.
505 0 $aIntroduction / Pat L. Weaver-Meyers, Wilbur A. Stolt and Yem S. Fong -- GMRLC Negotiations for an Interstate Courier: History, Results, and Trends / Cherie Geiser and Rachel Miller -- Delivery Speed, Timeliness and Satisfaction: Patrons' Perceptions About ILL Service / Pat L. Weaver-Meyers and Wilbur A. Stolt -- The Value of Interlibrary Loan: An Analysis of Customer Satisfaction Survey Comments / Yem S. Fong -- Patron Satisfaction at Any Cost? A Case Study of Interlibrary Loan in Two U.S. Research Libraries / Lee-Allison Levene and Wayne Pedersen -- Changing Workloads and Productivity in Interlibrary Loan / Nancy E. Paine and John Ward -- Interlibrary Loan Management Software: A Comparative Analysis of SAVEIT, AVISO and PRS / Yem S. Fong, Penny Donaldson and Enid Teeter -- How Much Are Customers Willing to Pay for Interlibrary Loan Service? / Molly Murphy and Yang Lin.
505 8 $aZAP: An Electronic Request System. Planning, Development and Adaptation in a Network Environment / Tom Delaney -- Empowering the Patron: Redesigning Interlibrary Loan Services / Barbara G. Preece and Susan Logue -- A Manager's Viewpoint: Opportunities for Radical Paradigm Shifts / Brice G. Hobrock.
610 20 $aGreater Midwest Research Library Consortium.
610 27 $aGreater Midwest Research Library Consortium.$2fast$0(OCoLC)fst00719165
650 0 $aInterlibrary loans$zUnited States.
650 0 $aDocument delivery$zUnited States.
650 0 $aResearch libraries$zUnited States.
650 0 $aLibraries$xUser satisfaction$zUnited States.
650 0 $aInterlibrary loans$zMiddle West.
650 0 $aDocument delivery$zMiddle West.
650 0 $aResearch libraries$zMiddle West.
650 0 $aLibrary user satisfaction$zMiddle West.
650 7 $aPréstamo interbibliotecario$zEstados Unidos.$2embne
650 7 $aSuministro de documentos$zEstados Unidos.$2embne
650 17 $aInterbibliothecair leenverkeer.$2gtt
650 17 $aDocument delivery.$2gtt
650 7 $aDokumentlieferung$2gnd
650 7 $aInnovation$2gnd
650 7 $aLeihverkehr$2gnd
650 7 $aUmfrage$2gnd
650 7 $aVerbraucherzufriedenheit$2gnd
651 7 $aUSA$2gnd
650 7 $aDocument delivery.$2fast$0(OCoLC)fst00896059
650 7 $aInterlibrary loans.$2fast$0(OCoLC)fst00976432
650 7 $aLibraries$xUser satisfaction.$2fast$0(OCoLC)fst00997488
650 7 $aResearch libraries.$2fast$0(OCoLC)fst01095327
651 7 $aMiddle West.$2fast$0(OCoLC)fst01240052
651 7 $aUnited States.$2fast$0(OCoLC)fst01204155
655 4 $aAufsatzsammlung.
700 1 $aWeaver-Meyers, Pat.
700 1 $aStolt, Wilbur A.
700 1 $aFong, Yem S.
938 $aBaker & Taylor$bBKTY$c84.00$d84.00$i078900013X$n0002900271$sactive
938 $aBaker & Taylor$bBKTY$c36.00$d36.00$i078900304X$n0003005521$sactive
938 $aBrodart$bBROD$n51344629
938 $aBaker and Taylor$bBTCP$n96033324
938 $aYBP Library Services$bYANK$n1361511
029 1 $aAU@$b000012665243
029 1 $aAU@$b000021354957
029 1 $aBNM$bbimo0001021343
029 1 $aDEBBG$bBV011639921
029 1 $aGEBAY$b2765885
029 1 $aNZ1$b3765629
029 1 $aYDXCP$b1325889
994 $aZ0$bP4A
948 $hNO HOLDINGS IN P4A - 193 OTHER HOLDINGS