MARC record from Internet Archive

LEADER: 02279cam 2200493 a 4500
001 ocm61878308
003 OCoLC
005 20200528034813.0
008 050916s2005 enka b 000 0 eng
040 $aUKM$beng$cUKM$dBAKER$dCUV$dYDXCP$dBTCTA$dBEDGE$dOCLCO$dOCLCQ$dDMF$dI8M$dOCLCQ$dDHA$dOCLCQ$dOCLCF$dUKMGB
015 $aGBA583091$2bnb
016 7 $a013294343$2Uk
020 $a0113309732$q(pbk.)
020 $a9780113309733$q(pbk.)
035 $a(OCoLC)61878308
042 $aukblsr
050 4 $aHD30.2$b.I68 2005
082 04 $a658.4038$222
245 00 $aIntroduction to ITIL.
260 $aLondon :$bTSO,$c2005.
300 $ax, 242 pages :$billustrations ;$c24 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
338 $avolume$bnc$2rdacarrier
504 $aIncludes bibliographical references.
505 0 $aIntroduction -- IT service management -- background -- Introduction to ITIL -- Incident management -- Problem management -- Configuration management -- Change management -- Release management -- Service desk -- Service level management -- Financial management for IT services -- Capacity management -- Service continuity management -- Availability management -- Security management -- ICT infrastructure management -- Application management -- Business perspective. The IS view on delivering services to the business -- Planning to implement service management -- Appendix A: sources.
650 0 $aInformation technology$xQuality control$xStandards.
650 0 $aInformation technology$xManagement.
650 7 $aRéseaux informatiques.$2eclas
650 7 $aService à la clientèle.$2eclas
650 7 $aTechnologie de l'information.$2eclas
650 7 $aGestion de la qualité.$2eclas
650 7 $aInformation technology$xManagement.$2fast$0(OCoLC)fst00973112
938 $aBaker & Taylor$bBKTY$c87.50$d87.50$i0113309732$n0006538529$sactive
938 $aBaker and Taylor$bBTCP$nBK0006538529
938 $aYBP Library Services$bYANK$n2259367
029 1 $aAU@$b000028589076
029 1 $aNOK$b0113309732
029 1 $aNZ1$b10497918
029 1 $aUNITY$b042146674
029 1 $aYDXCP$b2259367
029 1 $aUKMGB$b013294343
994 $aZ0$bP4A
948 $hNO HOLDINGS IN P4A - 56 OTHER HOLDINGS