MARC record from Internet Archive

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001 ocm52288757
003 OCoLC
005 20200516025127.0
008 030507s2003 nyua b 001 0 eng
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050 00 $aZ711$b.J36 2003
082 00 $a025.5/24$221
084 $a06.60$2bcl
100 1 $aJanes, Joseph.
245 10 $aIntroduction to reference work in the digital age /$cJoseph Janes.
260 $aNew York :$bNeal-Schuman Publishers,$c℗♭2003.
300 $axv, 213 pages :$billustrations ;$c23 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
338 $avolume$bnc$2rdacarrier
504 $aIncludes bibliographical references and index.
505 00 $tReference, Digital and Otherwise --$tReference According to RUSA --$tReference According to Katz, Bopp, and Smith --$tWhy Is It Called "Reference" Anyway? --$tA Brief History of Reference --$tThe Nineteenth Century --$tThe Twentieth Century --$tThe Present --$tThe Future --$tWhy Libraries Offer Reference Services --$tThe Values behind Reference Work --$tDigital Reference --$tThat Which We Call "Reference" Is at a Crucial Turning Point --$tUnderstanding Users, Communities, and Their Needs --$tPlanning for Reference Services in a Digital Age --$tServing the New 24/7 User --$tThe Changing Role of the Reference Interview --$tThe Synchronous Reference Interview --$tThe Asynchronous Reference Interview --$tToday's Reference "Noninterview" --$tAsynchronous Reference Service Models --$tE-mail and Web Forms --$tAsking Why --$tLimitations of Web Forms --$tDesign Considerations for Web-Based Forms --$tAsynchronous Interactivity --$tResponding to Information Needs --$tMediation: What We Do Best --$tConducting the Search --$tDigital Reference Process Issues --$tSelecting the Right Resources --$tChoosing the Right Interfaces --$tRecognizing the "Good Enough" Response --$tUtilizing Print Resources --$tRespecting Intellectual Property and Copyright --$tGuidelines and Policies for Asynchronous Reference Services --$tWhat to Do before Trying to Answer a Question --$tWhen to Give Up --$tMandatory Response Components --$tTranscript Records --$tUser Privacy Policies --$tClosure --$tAsynchronous Guideline Checklist --$tReal-Life Questions and Responses --$tIdiom Search.
520 $aFor many librarians, the meaning of the word -reference- is changing so rapidly that it is unsettling. Joe Janes, founder of the Internet Public Library, provides this perfect mix of provocative arguments and useful, hands-on advice. He addresses important questions including: what is the optimal mix of desk/phone/email/chat? What kind of resource for what kind of user? What software for what purpose? What values to hold on to and what habits to break? Loaded with salient considerations, pointers, and encouragement, this book will have at the library world talking on a subject we urgently need to address.
650 0 $aReference services (Libraries)
650 0 $aInternet in library reference services.
650 0 $aElectronic reference services (Libraries)
650 6 $aBibliothe ques$xServices de re fe rence.
650 6 $aInternet dans les services de re fe rence (Bibliothe ques)
650 6 $aBibliothe ques$xServices de re fe rence e lectroniques.
650 7 $aElectronic reference services (Libraries)$2fast$0(OCoLC)fst00907454
650 7 $aInternet in library reference services.$2fast$0(OCoLC)fst00977255
650 7 $aReference services (Libraries)$2fast$0(OCoLC)fst01092439
650 17 $aInlichtingenwerk (dienstverlening)$2gtt
650 17 $aReference.$2gtt
650 17 $aDigitale bibliotheken.$2gtt
650 17 $aInternet.$2gtt
650 7 $aAuskunftsdienst$2gnd
650 7 $aElektronische Bibliothek$2gnd
650 7 $aDocumentation de bibliothe que$xNume risation$zE tats-Unis.$2ram
650 7 $aBibliothe ques$xServices de re fe rence$zE tats-Unis.$2ram
650 17 $aINTERNET.$2unbist
650 17 $aDATABASES.$2unbist
650 17 $aONLINE SEARCHING.$2unbist
650 17 $aLIBRARY INFORMATION SERVICES.$2unbist
650 17 $aREFERENCE SERVICES.$2unbist
776 08 $iOnline version:$aJanes, Joseph.$tIntroduction to reference work in the digital age.$dNew York : Neal-Schuman Publishers, ℗♭2003$w(OCoLC)676719557
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