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LEADER: 03340cam 2200373Ii 4500
001 9925280348301661
005 20170807125153.0
008 160929s2017 mau b 001 0 eng d
019 $a959802979$a988633450
020 $a9781633692725$q(paperback)
020 $a1633692728$q(paperback)
035 $a40027325415
035 $a(OCoLC)959536311$z(OCoLC)959802979$z(OCoLC)988633450
035 $a(OCoLC)ocn959536311
040 $aYDX$beng$erda$cYDX$dBDX$dBTCTA$dHBS$dIG$$dJRZ$dOCLCF
050 4 $aHF5548.8$b.H363 2017
082 04 $a158.7$223
245 00 $aHBR guide to emotional intelligence.
246 3 $aHarvard Business Review guide to emotional intelligence
246 30 $aEmotional intelligence
264 1 $aBoston, Massachusetts :$bHarvard Business Review Press,$c[2017]
300 $axi, 244 pages ;$c23 cm.
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
338 $avolume$bnc$2rdacarrier
490 1 $aHarvard business review guides
500 $a"Build trust and influence, strengthen relationships, lead with resilience"--Cover.
504 $aIncludes bibliographical references and index.
505 0 $aSection 1. What is emotional intelligence? Leading b feel -- Do you lead with emotional intelligence? Quiz yourself / by Annie McKee -- Section 2. Self-awareness: understand your emotions, know your behaviors. You can't manage emotions without knowing what they really are / by Art Markman -- A vocabulary for your emotions / by Susan David -- Are you sure you show respect? / by Christine Porath -- Section 3. Manage your emotions. Make your emotions work for you / by Susan David -- Defuse a challenging interaction -- Stay grounded in stressful moments / by Leah Weiss -- Recovering from an emotional outburst / by Susan David -- Section 4. Everyday emotional intelligence. Writing resonant emails / by Andrew Brodsky -- Running powerful meetings / by Annie McKee -- Giving difficult feedback / by Monique Valcour -- Making smart decisions / by Andrew Campbell, Jo Whitehead, and Sydney Finkelstein -- An emotional strategy for negotiations / by Alison Wood Brooks -- Working across cultures / by Andy Molinsky -- Section 5. Dealing with difficult people. Make your enemies your allies / by Brian Uzzi and Shannon Dunlap -- How to deal with a passive-aggressive colleague / by Amy Gallo -- What to do if you're a toxic handler / by Sanda L. Robinson and Kira Schabram -- Section 6. Understand empathy. What is empathy? / by Daniel Goleman -- Beyond empathy : the power of compassion / by Daniel Goleman -- Section 7. Build your resilience. Resilience in the moment -- Cultivate resilience in tough times -- Practice self-compassion -- Don't endure; recharge / by Shawn Achor and Michelle Gielan -- How resilient are you? / by Manfred F.R. Kets de Vries -- Section 8. Developing emotional intelligence on your team. How to help someone develop emotional intelligence / by Annie McKee -- Handling emotional outbusts on your team / by Liane Davey -- How to manage your emotional culture / by Sigal Barsade and Olivia A. O'Neill.
650 0 $aPsychology, Industrial.
650 0 $aEmotional intelligence.
830 0 $aHarvard business review guides.
947 $cBOOK$fBOOK-SOBM$g19.95$hCIRCSTACKS$lNULS$n190018$o170731$p18.95$q1$r31786103065949
980 $a40027325415