MARC record from Internet Archive

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245 00 $aKnowledge management tools and techniques :$bpractitioners and experts evaluate KM solutions /$cedited by Madanmohan Rao.
260 $aAmsterdam ;$aBoston :$bElsevier Butterworth-Heinemann,$c©2005.
300 $a1 online resource (xii, 438 pages) :$billustrations
336 $atext$btxt$2rdacontent
337 $acomputer$bc$2rdamedia
338 $aonline resource$bcr$2rdacarrier
504 $aIncludes bibliographical references and index.
588 0 $aPrint version record.
505 00 $tOverview: the social life of KM tools /$rMadanmohan Rao --$tKnowledge management at accenture /$rSvenja Falk --$tBuilding a knowledge-sharing network : plan, design execute ... reap? /$rFarida Hasanali --$tPower to the people : supporting collaborative behaviors for KM with online conferencing technology /$rBeat Knechtli --$tWork in progress : the Phoenix K-ecosystem at Cable & Wireless /$rTharun Kumar --$tSchemes and tools for social capital measurement as a proxy for intellectual capital measures /$rLaurence Lock Lee --$tKnowledge management in practice : making technology work at DaimlerChrysler /$rGopika Kannan, Wilfried Aulbur, and Roland Haas --$tReady for take-off : knowledge management infrastructure at easyJet /$rBen Goodson --$tBuilding and sustaining communities of practice at Ericsson Research Canada /$rAnders Hemre --$tSuccess at Ernst & Young's Center for Business Knowledge : online collaboration tools, knowledge managers, and a cooperative culture /$rJames Dellow --$tKnowledge management processes and tools at Ford Motor Company /$rStan Kwiecien --$tKnowledge assessment program for visualizing the knowledge dynamics of organizations /$rTakahiko Nomura --$tHewlett-Packard : making sense of knowledge management /$rBipin Junnarkar and Joan Levers --$tKnowledge networking on a national scale : a New Zealand case study /$rPaul Spence --$tTechnology applications of communities of practice : the Nursing Leadership Academy on Palliative and End-of-Life Care /$rCynda H. Rushton and Susan S. Hanley --$tKPMG : leveraging KM tools for practice areas and clients /$rHemant Manohar --$tInter-organizational KM : the experiences of Australia's National Office of the Information Economy /$rLuke Naismith --$tKnowledge strategy in small organizations : the Office of Small Business, Australia /$rChristena Singh --$tDay in the life of a Rolls-Royce knowledge manager /$rDarius Baria --$tCreativity, the knowledge connector /$rNel M. Mostert and Hilbert J. Bruins Slot --$tKM tools in human resource systems at the World Bank : promoting empowerment and knowledge sharing /$rMichele Egan --$t"Fool with a tool is still a fool ..." /$rRitendra Banerjee --$tCollaboration software : evolution and revolution /$rEric Woods --$tCompetitive intelligence and knowledge management : complementary partners, reinforcing tools /$rArik R. Johnson --$tEvolution of knowledge portals /$rHeidi Collins --$tFrom e-learning to e-knowledge /$rJon Mason --$tSocial network analysis in the KM toolkit /$rPatti Anklam --$tSelf-organization : taking a personal approach to KM /$rSteve Barth --$tTools for tapping expertise in large organizations /$rLynn Qu and Stephen Pao --$tIntegrated KM solutions : the experience of Entopia /$rPeter Katz and Manfred Lugmayr --$tEffective knowledge management for professional services /$rDan Carmel --$tLeveraging content in enterprise knowledge processes /$rRamana Rao --$tStructured knowledge : the key to optimal contact center efficiency /$rKent F. Heyman.
520 $aKnowledge management (KM) - or the practice of using information and collaboration technologies and processes to capture organizational learning and thereby improve business performance - is becoming one of the key disciplines in management, especially in large companies. Many books, magazines, conferences, vendors, consultancies, Web sites, online communities and email lists have been formed around this concept. This practical book focuses on the vast offerings of KM solutions-technology, content, and services. The focus is not on technology details, but on how KM and IT practitioners actually use KM tools and techniques. Over twenty case studies describe the real story of choosing and implementing various KM tools and techniques, and experts analyse the trends in the evolution of these technologies and tools, along with opportunities and challenges facing companies harnessing them. Lessons from successes and failures are drawn, along with roadmaps for companies beginning or expanding their KM practice. The introductory chapter presents a taxonomy of KM tools, identifies IT implications of KM practices, highlights lessons learned, and provides tips and recommendations for companies using these tools. Relevant literature on KM practices and key findings of market research groups and industry consortia such as IDC, Gartner and APQC, are presented. The majority of the book is devoted to case studies, featuring clients and vendors along the entire spectrum of solutions: hardware (e.g. handheld/wearable devices), software (e.g. analytics, collaboration, document management) and content (e.g. newsfeeds, market research). Each chapter is structured along the "8Cs" framework developed by the author: connectivity, content, community, commerce, community, capacity, culture, cooperation and capital. In other words, each chapter addresses how appropriate KM tools and technologies help a company on specific fronts such as fostering adequate employee access to knowledge bodies, user-friendly work-oriented content, communities of practice, a culture of knowledge, learning capacity, a spirit of cooperation, commercial and other incentives, and carefully measured capital investments and returns. Vendor history, product/service offerings, implementation details, client testimonials, ROI reports, and future trends are highlighted. Experts in the field then provide third-party analysis on trends in KM tools and technique areas, and recommendations for KM practitioners. * The only book in which practitioners evaluate various KM solutions * Case studies describe how real companies use KM tools and technologies * Provides clear lessons from real successes and failures.
650 0 $aKnowledge management.
650 0 $aOrganizational learning.
650 0 $aKnowledge management$xData processing.
650 0 $aManagement information systems.
650 0 $aInformation resources management.
650 0 $aDatabase management.
650 7 $aBUSINESS & ECONOMICS$xInformation Management.$2bisacsh
650 7 $aBUSINESS & ECONOMICS$xKnowledge Capital.$2bisacsh
650 07 $aKnowledge management.$2cct
650 07 $aOrganizational learning.$2cct
650 07 $aKnowledge management$xData processing.$2cct
650 07 $aManagement information systems.$2cct
650 07 $aInformation resources management.$2cct
650 07 $aDatabase management.$2cct
650 7 $aDatabase management.$2fast$0(OCoLC)fst00888037
650 7 $aInformation resources management.$2fast$0(OCoLC)fst00972603
650 7 $aKnowledge management.$2fast$0(OCoLC)fst00988184
650 7 $aKnowledge management$xData processing.$2fast$0(OCoLC)fst00988185
650 7 $aManagement information systems.$2fast$0(OCoLC)fst01007271
650 7 $aOrganizational learning.$2fast$0(OCoLC)fst01047870
650 7 $aWissensmanagement$2gnd
650 17 $aKennismanagement.$2gtt
655 0 $aElectronic books.
655 4 $aElectronic books.
700 1 $aRao, Madanmohan.
776 08 $iPrint version:$tKnowledge management tools and techniques.$dAmsterdam ; Boston : Elsevier Butterworth-Heinemann, ©2005$z0750678186$w(DLC) 2004050698$w(OCoLC)55096055
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