| Record ID | ia:loyaltyeffecthid0000reic |
| Source | Internet Archive |
| Download MARC XML | https://archive.org/download/loyaltyeffecthid0000reic/loyaltyeffecthid0000reic_marc.xml |
| Download MARC binary | https://www.archive.org/download/loyaltyeffecthid0000reic/loyaltyeffecthid0000reic_meta.mrc |
LEADER: 00874cam a2200265 a 4500
001 2002284001
003 DLC
005 20020725171220.0
008 020610s2001 maua b 001 0 eng
010 $a 2002284001
020 $a1578516870 (pbk.)
040 $aDLC$cDLC$dDLC
050 00 $aHF5415.5$b.R438 2001
082 00 $a658.4$221
100 1 $aReichheld, Frederick F.
245 14 $aThe loyalty effect :$bthe hidden force behind growth, profits, and lasting value /$cFrederick F. Reichheld with Thomas Teal.
260 $aBoston, Mass. :$bHarvard Business School Press,$c2001
300 $axviii, 323 p. :$bill. ;$c24 cm.
504 $aIncludes bibliographical references and index.
650 0 $aCustomer relations.
650 0 $aConsumer satisfaction.
650 0 $aJob satisfaction.
650 0 $aLabor productivity.
650 0 $aLoyalty.
700 1 $aTeal, Thomas,$d1937-