MARC record from Internet Archive

LEADER: 05576cam 2200937 a 4500
001 ocm33160989
003 OCoLC
005 20100831130245.0
008 950914s1996 maua b 001 0 eng
010 $a 95039972
040 $aDLC$cDLC$dUKM$dORU$dBAKER$dNLGGC$dBTCTA$dLVB$dYDXCP$dOCLCG$dTEX$dBTN$dTAMCT$dUKV3G
015 $aGBA1-W6484
015 $aGB96-23486
019 $a47355263$a60292787
020 $a0875844480
020 $a9780875844480
020 $a1578516870
020 $a9781578516872
035 $a(OCoLC)33160989$z(OCoLC)47355263$z(OCoLC)60292787
050 00 $aHF5415.5$b.R438 1996
082 00 $a658.4$220
084 $a83.05$2bcl
100 1 $aReichheld, Frederick F.
245 14 $aThe loyalty effect :$bthe hidden force behind growth, profits, and lasting value /$cFrederick F. Reichheld with Thomas Teal.
260 $aBoston, Mass. :$bHarvard Business School Press,$cc1996.
300 $axii, 323 p. :$bill. ;$c24 cm.
504 $aIncludes bibliographical references (p. 311-314) and index.
520 1 $a"The business world seems to have given up on loyalty: many major corporations now lose - and have to replace - half their customers in five years, half their employees in four, and half their investors in less than one. This book shows why companies that ignore these skyrocketing defections face a dismal future of low growth, weak profits, and shortened life expectancy." "In The Loyalty Effect Fred Reichheld demonstrates the power of loyalty-based management as a highly profitable alternative to the economics of perpetual churn. He lays out the principles that connect value creation, loyalty, growth, and profits and shows how great companies like State Farm, Toyota/Lexus, MBNA, John Deere, and the Leo Burnett advertising agency have used these principles to build unassailable franchises of loyal customers, loyal employees, and loyal owners. He describes the key business philosophies that underlie the remarkable results of these loyalty leaders." "The Loyalty Effect will provide your company with an effective approach to sustained value creation and change the way you think about loyalty, profits, and the nature of business. Reichheld makes the powerful economic case for loyalty - and takes you through the numbers to prove it. His startling conclusions show how even a small improvement in customer retention can double profits for your company."--BOOK JACKET.
505 0 $aLoyalty and Value -- The Economics of Customer Loyalty -- The Right Customers -- The Right Employees -- Productivity -- The Right Investors -- In Search of Failure -- The Right Measures -- Transforming the Value Proposition -- Partnerships for Change -- Getting Started: The Path Toward Zero Defections.
650 0 $aCustomer relations.
650 0 $aConsumer satisfaction.
650 0 $aJob satisfaction.
650 0 $aLabor productivity.
650 0 $aLoyalty.
650 17 $aKlantenservice.$2gtt
650 17 $aArbeidstevredenheid.$2gtt
650 17 $aLoyaliteit.$2gtt
650 6 $aRelations avec la clientèle.
650 6 $aConsommateurs$xSatisfaction.
650 6 $aSatisfaction au travail.
650 6 $aProductivité.
650 6 $aLoyauté.
700 1 $aTeal, Thomas,$d1937-
856 4 $3Table of Contents$uhttp://lcweb.loc.gov/catdir/toc/95039972.html
938 $aBaker and Taylor$bBTCP$n95039972
938 $aYBP Library Services$bYANK$n923299
938 $aBaker & Taylor$bBKTY$c24.95$d18.71$i0875844480$n0002758230$sactive
952 $a33160989$zDLC$bLIBRARY OF CONGRESS$dURI$hFull$iLCC$kDDC$nSummary$tContents$u20100524
952 $a126858935$zUVV$bFASHION INST OF TECH LIBR$dURI$hFull$iLCC$kDDC$u20100719
952 $a131281568$zYUS$bYALE UNIV LIBR$hFull$iLCC$kDDC$u20100728
952 $a133192842$zNLF$bNELSON-ATKINS MUS OF ART$dURI$hFull$iLCC$kDDC$u20100720
952 $a178963636$zPUL$bPRINCETON UNIV$dURI$hFull$iLCC$kDDC$u20100707
952 $a182903738$zXOX$bPALO ALTO RES CTR$hFull$iLCC$kDDC$u20100707
952 $a189729128$zPAU$bUNIV OF PENNSYLVANIA$hFull$iLCC$kDDC$u20100726
952 $a216508121$zCUY$bUNIV OF CALIFORNIA, BERKELEY$hFull$iLCC$kDDC$u20100630
952 $a230435932$zHBS$bHARVARD UNIV, BUSINESS SCH, BAKER LIBR$hLess-than-full batch$iLCC$kDDC$nSummary$u20100718
952 $a230435935$zHBS$bHARVARD UNIV, BUSINESS SCH, BAKER LIBR$hLess-than-full batch$iLCC$kDDC$nSummary$u20100710
952 $a230435937$zHBS$bHARVARD UNIV, BUSINESS SCH, BAKER LIBR$hLess-than-full batch$iLCC$kDDC$nSummary$u20100710
952 $a265669428$zCUD$bCAMBRIDGE UNIV$hFull$u20100723
952 $a275201118$zSTF$bSTANFORD UNIV LIBR$hFull$iLCC$kDDC$u20100802
952 $a275403484$zRCJ$bSTANFORD UNIV, ROBERT CROWN LAW LIBR$hFull$iLCC$kDDC$u20100721
952 $a369640319$zUBY$bBRIGHAM YOUNG UNIV LIBR$hFull$iLCC$kDDC$u20100723
952 $a477166236$zTEU$bTEMPLE UNIV$hFull$u20100728
952 $a487259700$zN15$bNEW YORK UNIV, GROUP BATCHLOAD$hFull$iLCC$kDDC$u20100725
029 1 $aUKM$bbA1W6484
029 1 $aNLGGC$b141274565
029 1 $aYDXCP$b923299
029 1 $aNZ1$b3424114
029 1 $aAU@$b000011879488
029 1 $aAU@$b000028056497
029 1 $aUNITY$b017412420
029 1 $aUKSFD$b0875844480
029 1 $aUKBED$b0875844480
029 1 $aUKELG$b0875844480
029 1 $aUKLBE$b0875844480
029 1 $aLGL$b0875844480
029 1 $aUKSCL$b0875844480
029 1 $aHR0$bG02600466
029 1 $aUKJSY$b0875844480
994 $aZ0$bPMR
948 $hNO HOLDINGS IN PMR - 1428 OTHER HOLDINGS