MARC record from Internet Archive

LEADER: 08139cam 2200901Ia 4500
001 ocn650310472
003 OCoLC
005 20210927105649.0
008 100727s2004 maua ob 001 0 eng d
006 m o d
007 cr cnu---unuuu
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082 04 $a658.30$222
100 1 $aHubbard, Edward E.
245 14 $aThe manager's pocket guide to diversity management /$cEdward E. Hubbard.
246 30 $aDiversity management
260 $aAmherst, MA :$bHRD Press,$c©2004.
300 $a1 online resource (viii, 195 pages) :$billustrations
336 $atext$btxt$2rdacontent
337 $acomputer$bc$2rdamedia
338 $aonline resource$bcr$2rdacarrier
490 1 $aManagers Pocket Guide Series
505 0 $aCover -- TOC36;Table of Contents -- Preface -- Acknowledgments -- CH36;Chapter 158; Assessing Your Skills -- The Managing Diversity Profile -- The Impact of Diversity on Business Performance -- CH36;Chapter 258; What Is Diversity63; -- Definition and Terms -- Primary and Secondary Dimensions -- Diversity Statistics Quiz -- Workplace Trends -- Diversity History and Approaches -- CH36;Chapter 358; The Differences Between Equal Employment Opportunity44; Affirmative Action44; and Managing Diversity -- Confusion of Terms -- Understanding the Differences -- Workplace Diversity Self45;Assessment -- CH36;Chapter 458; Barriers to Diversity -- Prejudice -- Stereotyping and Discrimination -- Ethnocentrism -- Non45;Verbal Communication -- Accepting Differences -- CH36;Chapter 558; Developing Competencies for Managing Diversity -- Introduction -- Awareness -- Cultural Programming -- Knowledge and Understanding -- Behavioral Skills -- Managing Diversity58; A Learning Process -- CH36;Chapter 658; Workplace Applications -- Introduction -- Recruitment47;Selection -- Employee Retention and Development -- Team Building -- Customer Service and Improving Market Share -- CH36;Chapter 758; Working Together Productively -- Introduction -- Partial versus Full45;bodied Listening -- Indirect versus Direct Communication -- Neutrality versus Empathy -- Superiority versus Equality -- Arrogant Certainty versus Flexibility to Learn -- Dealing with Cross45;Cultural Conflict -- CH36;Chapter 858; Diversity and Organizational Change -- Introduction -- Building a Change Strategy for Diversity Management 46; 46; -- Creating a Tactical Diversity Management Plan for Change -- Analyze the Organizations Communications Strategy and Messages -- Find Out the State of the Organization from the Line Perspective -- Create Measures and Key Performance Indicators that Provide Feedback Proactively44; Not Reactively -- Analyze and Evaluate All Supporting Organizational Processes and Practices -- Search for Low Hanging Fruit8221; as well as Set a Plan for the Long45;Term -- CH36;Chapter 958; Management Action Plan -- Introduction -- How Can You Improve63; -- Measuring Progress -- Walking the Talk -- About the Author -- About the Hubbard Diversity Measurement and Productivity Institute -- IDX36;Index -- Last Page.
520 $aThis pocket guide will teach you the skills required to effectively manage a diverse workplace; not because it's the 'right thing to do' or your organization requires it. But because it is good for business. Gain diversity awareness, tools, knowledge and techniques necessary to lift morale, improve processes, bring access to new segments of the marketplace, enhance productivity and improve your bottom line. Step-by-step, this interactive workbook will help you: Test your skills in managing diversity; Save management time; Navigate difficult situations Build teamwork; Improve your interpersonal effectivene. Complete the 'Managing Diversity Profile' to examine your current level of skill and get feedback on six key competencies for managing diversity. The book also contains workplace applications for weaving diversity into recruitment and selection, employee retention and development, team building, customer service, market share improvement throughout your organization. Topics include: Differences between EEO, Affirmative Action and managing diversity Barriers to diversity: Prejudice, stereotyping, discrimination and non-verbal communication; Diversity and organizational change; Working together productively; Management action plan. Whether you're ready to launch a new diversity initiative, build a diverse work team or plan a new and innovative product launch, this pocket guide will be an invaluable tool for developing managers and leaders.
504 $aIncludes bibliographical references and index.
588 0 $aPrint version record.
546 $aEnglish.
650 0 $aDiversity in the workplace.
650 0 $aMulticulturalism.
650 0 $aPersonnel management.
650 7 $aBUSINESS & ECONOMICS$xWorkplace Culture.$2bisacsh
650 7 $aBUSINESS & ECONOMICS$xHuman Resources & Personnel Management.$2bisacsh
650 7 $aDiversity in the workplace.$2fast$0(OCoLC)fst00895719
650 7 $aMulticulturalism.$2fast$0(OCoLC)fst01028836
650 7 $aPersonnel management.$2fast$0(OCoLC)fst01058797
655 0 $aElectronic books.
655 4 $aElectronic books.
776 08 $iPrint version:$aHubbard, Edward E.$tManager's pocket guide to diversity management.$dAmherst, MA : HRD Press, ©2004$z9780874257618$w(OCoLC)57298911
830 0 $aManagers Pocket Guide Series.
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