MARC record from Internet Archive

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001 ocm56617155
003 OCoLC
005 20210824082954.0
008 040929s2005 cau b 001 0 eng
010 $a 2004022974
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050 00 $aLB3011.5$b.K67 2005
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100 1 $aKosmoski, Georgia J.
245 10 $aManaging difficult, frustrating, and hostile conversations :$bstrategies for savvy administrators /$cGeorgia J. Kosmoski, Dennis R. Pollack.
250 $a2nd ed.
260 $aThousand Oaks, Calif. :$bCorwin Press,$c©2005.
300 $axiii, 152 pages ;$c24 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
338 $avolume$bnc$2rdacarrier
504 $aIncludes bibliographical references (pages 139-145) and index.
505 0 $aDefusing the angry screamer -- Dealing with embarrassment or humiliation -- Handling legitimate complaints -- Controlling those under the influence -- Refusing to be coerced -- Combating charges of discrimination -- Discouraging the dependent personality -- Serving as mediator when friction exists -- Disabling the backstabber -- Meeting the challenge of volatile educational issues -- Maintaining confidentiality -- What works in all cases -- Resource : the school administrators' code of ethics.
520 $aBe prepared to manage stressful situations before they happen with proven, constructive strategies! The second edition of this best-selling resource provides new and updated content influenced by the feedback of over 250 school administrators. Managing Difficult, Frustrating, and Hostile Conversations uncovers safe and effective strategies for dispelling common sensitive situations such as handling legitimate complaints, controlling those under the influence, combating charges of discrimination, serving as the mediator, and diffusing abrasive conversations. Each chapter highlights situations identified by school administrators as most stressful; tips for managing these situations are followed by suggestions and questions for the reader that highlight how to: Understand the motives and actions behind hostile adults Become proactive rather than reactive Maintain control over volatile conversations Communicate effectively with all types of upset individuals Use this text to constructively address sensitive issues and prevent stressful circumstances from evolving into dangerous situations.
650 0 $aConflict management$zUnited States.
650 0 $aSchool administrators$zUnited States.
650 0 $aAggressiveness$zUnited States.
650 0 $aMediation$zUnited States.
650 0 $aBehavior modification$zUnited States.
650 7 $aAggressiveness.$2fast$0(OCoLC)fst00800263
650 7 $aBehavior modification.$2fast$0(OCoLC)fst00829918
650 7 $aConflict management.$2fast$0(OCoLC)fst00874778
650 7 $aMediation.$2fast$0(OCoLC)fst01013617
650 7 $aSchool administrators.$2fast$0(OCoLC)fst01106935
651 7 $aUnited States.$2fast$0(OCoLC)fst01204155
650 7 $aKonfliktregelung$2gnd
650 7 $aSchulleitung$2gnd
651 7 $aUSA$2gnd
651 7 $aUSA.$2swd
700 1 $aPollack, Dennis R.
776 08 $iOnline version:$aKosmoski, Georgia J.$tManaging difficult, frustrating, and hostile conversations.$b2nd ed.$dThousand Oaks, Calif. : Corwin Press, ©2005$w(OCoLC)988945100
856 41 $3Table of contents$uhttp://catdir.loc.gov/catdir/toc/ecip051/2004022974.html
856 41 $3Table of contents$uhttp://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014171612&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
856 41 $3Table of contents$uhttp://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=014171612&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
856 42 $3Contributor biographical information$uhttp://catdir.loc.gov/catdir/enhancements/fy0734/2004022974-b.html
856 42 $3Publisher description$uhttp://catdir.loc.gov/catdir/enhancements/fy0658/2004022974-d.html
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