| Record ID | ia:managingqualityi0000ashe |
| Source | Internet Archive |
| Download MARC XML | https://archive.org/download/managingqualityi0000ashe/managingqualityi0000ashe_marc.xml |
| Download MARC binary | https://www.archive.org/download/managingqualityi0000ashe/managingqualityi0000ashe_meta.mrc |
LEADER: 02026cam 2200457 a 4500
001 ocm37155371
003 OCoLC
005 20220124104007.0
008 970623s1996 enka b 001 0 eng
040 $aUKM$beng$cUKM$dOCL$dNLGGC$dNZ1$dYDXCP$dAU@$dAAA$dOCLCF$dV7F$dOCLCQ$dOCLCO$dUWO$dOCLCQ
015 $aGB9740134$2bnb
015 $aGB96X6217$2bnb
020 $a0749419547
020 $a9780749419547
035 $a(OCoLC)37155371
050 14 $aHD9980.5$b.A84 1996
082 04 $a658.4013$221
084 $a85.40$2bcl
100 1 $aAsher, Mike.
245 10 $aManaging quality in the service sector /$cMike Asher.
260 $aLondon :$bKogan Page,$c1996.
300 $a222 pages ;$c24 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
338 $avolume$bnc$2rdacarrier
504 $aIncludes bibliographical references (page 216) and index.
505 2 $aCompeting technologies for improvement ; An integrated framework for improvement ; Turning a mission into a agenda for action ; Understanding business processes ; Using statistics to monitor process performance ; The construction of x and R charts ; The x moving range chart ; Understanding process variability ; Understanding process capability ; Monitoring processes for error ; Detecting process changes using cusums ; Self- measurement. Case study : Trumplington Health Authority. Includes information on BS EN ISO 9000.
650 0 $aService industries$xQuality control.
650 0 $aService industries$xManagement.
650 7 $aService industries$xManagement.$2fast$0(OCoLC)fst01113442
650 7 $aService industries$xQuality control.$2fast$0(OCoLC)fst01113456
650 17 $aDienstverlening.$2gtt
650 17 $aKwaliteitszorg.$2gtt
938 $aYBP Library Services$bYANK$n100071607
029 1 $aAU@$b000013201007
029 1 $aNLGGC$b149806698
029 1 $aNZ1$b308876
029 1 $aNZ1$b3579055
029 1 $aUNITY$b005515831
994 $aZ0$bP4A
948 $hNO HOLDINGS IN P4A - 74 OTHER HOLDINGS