MARC record from Internet Archive

LEADER: 06105cam 2200925Ki 4500
001 ocn869282769
003 OCoLC
005 20191222204523.0
008 140128s2007 enk ob 001 0 eng d
006 m o d
007 cr cnu---unuuu
040 $aN$T$beng$erda$epn$cN$T$dOCLCE$dYDXCP$dE7B$dOCLCQ$dAGLDB$dDEBBG$dYDX$dJBG$dOCLCF$dOCLCQ$dVTS$dSTF$dM8D$dUKAHL
019 $a607851032$a608548156$a872668644$a978652309$a978912618$a1048751447$a1100921705$a1119008986
020 $a9781856049917$q(electronic bk.)
020 $a1856049914$q(electronic bk.)
020 $z9781856046138
020 $z1856046133
035 $a(OCoLC)869282769$z(OCoLC)607851032$z(OCoLC)608548156$z(OCoLC)872668644$z(OCoLC)978652309$z(OCoLC)978912618$z(OCoLC)1048751447$z(OCoLC)1100921705$z(OCoLC)1119008986
042 $adlr
050 4 $aZ682$b.P33 2007eb
072 7 $aLAN$x025000$2bisacsh
082 04 $a023.9$222
100 1 $aPantry, Sheila.
245 10 $aManaging stress and conflict in libraries /$cSheila Pantry.
264 1 $aLondon :$bFacet Pub.,$c2007.
300 $a1 online resource (xv, 140 pages)
336 $atext$btxt$2rdacontent
337 $acomputer$bc$2rdamedia
338 $aonline resource$bcr$2rdacarrier
504 $aIncludes bibliographical references (pages 111-120) and index.
505 0 $aAcknowledgements -- Glossary -- Introduction -- 1. Current concerns worldwide -- 2. Are you at risk? -- 3, The business case -- 4. Risk assessment -- 5. Carrying out risk assessments -- 6. Advice, guidance and legislation galore -- 7. Now is the time for you to act! -- 8. Dealing with aggression and violence -- 9. Support you can expect after an incident -- 10. You are not alone -- Appendices -- Index.
520 1 $a"This book defines clearly what should and should not be tolerated in a healthy and safe working environment, and introduces the reporting procedures and communication skills leading to conflict resolution, enabling both employees and managers to consider situations consistently, based on risk assessment previously carried out." "Also included are case studies, a glossary of health and safety terms, and sources of further information, including relevant legislation. This book is essential reading for employees at all levels, and also for managers, team leaders, supervisors, personnel and human resources staff, complaints officers, union officers and anyone else in the information organization who may be called upon to deal with people."--Jacket.
588 0 $aPrint version record.
506 $3Use copy$fRestrictions unspecified$2star$5MiAaHDL
533 $aElectronic reproduction.$b[S.l.] :$cHathiTrust Digital Library,$d2010.$5MiAaHDL
538 $aMaster and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002.$uhttp://purl.oclc.org/DLF/benchrepro0212$5MiAaHDL
583 1 $adigitized$c2010$hHathiTrust Digital Library$lcommitted to preserve$2pda$5MiAaHDL
650 0 $aLibrary personnel management.
650 0 $aLibrary employees$xJob stress.
650 0 $aStress management.
650 0 $aInterpersonal conflict.
650 0 $aConflict management.
650 7 $aLANGUAGE ARTS & DISCIPLINES$xLibrary & Information Science$xGeneral.$2bisacsh
650 7 $aBibliothek$xStressbewa ltigung$vRatgeber.$2swd
650 7 $aStressbewa ltigung$xBibliothek$vRatgeber.$2swd
650 7 $aBibliothek$xKonfliktbewa ltigung$vRatgeber.$2swd
650 7 $aKonfliktbewa ltigung$xBibliothek$vRatgeber.$2swd
650 7 $aBibliothe ques.$2eclas
650 7 $aServices d'information.$2eclas
650 7 $aStress.$2eclas
650 7 $aConditions de travail.$2eclas
650 7 $aHygie ne du travail.$2eclas
650 7 $aSe curite du travail.$2eclas
650 7 $aConflict management.$2fast$0(OCoLC)fst00874778
650 7 $aInterpersonal conflict.$2fast$0(OCoLC)fst00977374
650 7 $aLibrary personnel management.$2fast$0(OCoLC)fst00997874
650 7 $aStress management.$2fast$0(OCoLC)fst01134967
655 4 $aElectronic books.
655 0 $aElectronic books.
776 08 $iPrint version:$aPantry, Sheila.$tManaging stress and conflict in libraries$z9781856046138$w(DLC) 2012464827$w(OCoLC)156780628
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948 $hNO HOLDINGS IN P4A - 759 OTHER HOLDINGS