MARC record from Internet Archive

LEADER: 04244cam a2200625 a 4500
001 ocn501180401
003 OCoLC
005 20191109072031.6
008 100115s2010 caua b 001 0 eng
010 $a 2010000810
040 $aDLC$beng$cDLC$dYDX$dYDXCP$dBWX$dCDX$dSBM$dOCLCF$dAWC$dOCLCQ$dOCLCO$dDEBBG$dOCLCO$dOCLCQ$dOCLCO$dOCLCQ$dOCLCO$dDEHBZ$dOCLCA
020 $a9780313384561$q(hbk. ;$qalk. paper)
020 $a0313384568$q(hbk. ;$qalk. paper)
020 $a9780313384578$q(ebook)
020 $a0313384576$q(ebook)
029 1 $aAU@$b000045242352
029 1 $aCDX$b11609023
029 1 $aDEBBG$bBV036475381
029 1 $aNZ1$b13367696
035 $a(OCoLC)501180401
050 00 $aHD58.9$b.H89 2010
082 00 $a658.4/013$222
049 $aMAIN
100 1 $aHuwe, Ruth A.
245 10 $aMetrics 2.0 :$bcreating scorecards for high-performance teams and organizations /$cRuth A. Huwe.
246 3 $aMetrics two-point-oh
260 $aSanta Barbara, Calif. :$bPraeger,$c©2010.
300 $ax, 349 pages :$billustrations ;$c25 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
338 $avolume$bnc$2rdacarrier
504 $aIncludes bibliographical references and index.
505 0 $aIntroduction to metrics -- Introduction to scorecards -- Systems theory: the foundation for contemporary metric systems -- The measurement of productivity, quality, and other scorecard variables -- Metrics for individuals: performance appraisal -- First-level team scorecards -- Departmental scorecards -- Organization scorecards -- Scale construction -- Customer surveys -- Measurement issues -- Statistics primer -- Engagement: getting from metrics to action -- Metrics as feedback -- Metrics and motivation -- Putting it all together -- Special topics -- Collection of indicators and metrics.
520 $aWritten for managers who want/need to create and use scorecards, this book provides a unique perspective on this vital management tool. Focusing on performance improvement, it describes the intellectual foundation behind scorecards and demonstrates how metrics can be used to enhance feedback, motivation, and employee engagement. The book offers a background primer on statistics and research methods, outlining the basics of metrics such as attributes, scope of measures, and levels of analysis to help managers understand what should go into the scorecard and why. Key techniques for using scorecards are showcased and step-by-step guidance on creating metric scorecards for teams, departments, and entire organizations is provided, including specialized situations such as customer service measurement or monitoring off-site performance. Finally, managers are taught how to analyze results intelligently and translate metrics into effective operational practices. Extensive running examples address both service and manufacturing metrics and each chapter ends with a set of learning objectives.
590 $bInternet Archive - 2
590 $bInternet Archive 2
650 0 $aOrganizational effectiveness$xMeasurement.
650 0 $aPerformance$xMeasurement.
650 0 $aTotal quality management.
650 0 $aBenchmarking (Management)
650 7 $aBenchmarking (Management)$2fast$0(OCoLC)fst00830291
650 7 $aOrganizational effectiveness$xMeasurement.$2fast$0(OCoLC)fst01047862
650 7 $aPerformance$xMeasurement.$2fast$0(OCoLC)fst01057837
650 7 $aTotal quality management.$2fast$0(OCoLC)fst01153015
650 7 $aEffizienz$2gnd
650 7 $aKennzahlensystem$2gnd
650 7 $aLeistungsmessung$2gnd
650 7 $aOrganisation$2gnd
776 08 $iOnline version:$aHuwe, Ruth A.$tMetrics 2.0.$dSanta Barbara, Calif. : Praeger, ©2010$w(OCoLC)762097468
856 41 $3Table of contents$uhttp://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=020346999&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
856 42 $3Inhaltsverzeichnis$mV:DE-605$qapplication/pdf$uhttp://digitale-objekte.hbz-nrw.de/storage/2011/11/17/file_4/4349515.pdf
938 $aCoutts Information Services$bCOUT$n11609023
938 $aYBP Library Services$bYANK$n3204425
994 $a92$bERR
976 $a31927002062682