| Record ID | ia:nordstromwayinsi00robe_0 |
| Source | Internet Archive |
| Download MARC XML | https://archive.org/download/nordstromwayinsi00robe_0/nordstromwayinsi00robe_0_marc.xml |
| Download MARC binary | https://www.archive.org/download/nordstromwayinsi00robe_0/nordstromwayinsi00robe_0_meta.mrc |
LEADER: 01139nam a22003854a 4500
001 004067871
003 MiU
005 20000221000000.0
008 000221s2000 nyu 001 0 eng
010 $a99015649
020 $a0471354864 (alk. paper)
035 $a(OCoLC)ocm41278363
035 $a(III)iiio3244946x
040 $aDLC$cDLC$dC#P$dEYM
042 $apcc
043 $an-us---
050 00 $aHF5415.5$b.S627 2000
082 00 $a658.8/71$221
100 1 $aSpector, Robert,$d1947-
245 14 $aThe Nordstrom way :$bthe inside story of America's #1 customer service company /$cRobert Spector and Patrick D. McCarthy.
250 $a2nd ed.
260 $aNew York :$bJohn Wiley,$cc2000.
300 $axii, 244 p. ;$c23 cm.
500 $aIncludes index.
650 0 $aCustomer services$zUnited States.
610 20 $aNordstrom (Firm)
650 0 $aDepartment stores$zUnited States.
700 1 $aMcCarthy, Patrick D.
852 0 $aMiU$bUGL$hHF 5415.5 .S6271 2000$xiiio3244946x
970 $aBK$bBook
971 $aMiU
972 $c20040625
973 $aAC$bavail_circ
974 $a39015047542090$bUGL$f01
998 $caut6