MARC record from Internet Archive

LEADER: 03866cam 2200577 a 4500
001 ocm35029631
003 OCoLC
005 20191205222030.0
008 960617s1997 paua b 001 0 eng
010 $a 96028574
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035 $a(OCoLC)35029631$z(OCoLC)36589811$z(OCoLC)828245095
050 00 $aRT89$b.P84 1997
060 00 $a1996 M-552
060 10 $aWY 105$bP976n 1997
082 00 $a362.1730683$221
100 1 $aPugh, June Blankenship.
245 10 $aNurse manager :$ba practical guide to better employee relations /$cJune Blankenship Pugh, MaryAnn Woodward-Smith.
250 $a2nd ed.
260 $aPhiladelphia :$bSaunders,$c℗♭1997.
300 $axviii, 99 pages :$billustrations ;$c23 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
338 $avolume$bnc$2rdacarrier
504 $aIncludes bibliographical references (pages 94-95) and index.
505 0 $a1. Assertive Management Style: It's a Matter of Choice -- 2. Assertive Verbal Skills: Do You Say What You Mean? -- 3. Nonverbal Communication: Does Your Behavior Speak So Loudly They Can't Hear What You Say? -- 4. Managerial Listening Response: Two Ears and One Mouth -- 5. Stress Management: The Final Word -- 6. Are You Managing Time or Is Time Managing You? Going for the Goal -- 7. A Recipe for Creating a Team: Together -- Energized -- Activated -- Motivated -- 8. Feedback: Staying on Course -- 9. Clinical Skills Versus Management Skills: With Everything Else You Have to Do, Why Would You Adopt a Monkey? -- 10. Customer Relations: Just Looking for a Little Respect -- 11. Playing the Change Game: The Process, the Players, the Practice -- 12. Networking: What Counts Is Not What You Know, But Who You Know Who Knows What You Need to Know -- 13. Power: It All Adds Up.
520 $aThe 2nd Edition of this useful guide helps you apply proven management and psychological concepts to current health care management issues. Inside, you'll find real-life examples and self-assessments that clarify and reinforce important concepts, as well as essential guidance for communication, stress management, motivating a team, customer relations, playing the change game, developing a powerful network, and much more! This lively text provides a great resource for health care managers from any educational or experiential background. For these frontline managers who deal with both patient and employee satisfaction, this book offers practical solutions to everyday problems.
650 0 $aNursing services$xAdministration.
650 0 $aInterpersonal relations.
650 12 $aNursing, Supervisory$xorganization & administration.
650 7 $aInterpersonal relations.$2fast$0(OCoLC)fst00977397
650 7 $aNursing services$xAdministration.$2fast$0(OCoLC)fst01042111
700 1 $aWoodward-Smith, MaryAnn.
776 08 $iOnline version:$aPugh, June Blankenship.$tNurse manager.$b2nd ed.$dPhiladelphia : Saunders, ℗♭1997$w(OCoLC)605398087
776 08 $iOnline version:$aPugh, June Blankenship.$tNurse manager.$b2nd ed.$dPhiladelphia : Saunders, ℗♭1997$w(OCoLC)632388679
938 $aBaker & Taylor$bBKTY$c19.95$d19.95$i0721664458$n0002885315$sactive
938 $aBrodart$bBROD$n50764667$c$19.95
938 $aBaker and Taylor$bBTCP$n96028574 //r97
938 $aYBP Library Services$bYANK$n1363917
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948 $hNO HOLDINGS IN P4A - 195 OTHER HOLDINGS