| Record ID | ia:practicalservice0000mcco |
| Source | Internet Archive |
| Download MARC XML | https://archive.org/download/practicalservice0000mcco/practicalservice0000mcco_marc.xml |
| Download MARC binary | https://www.archive.org/download/practicalservice0000mcco/practicalservice0000mcco_meta.mrc |
LEADER: 00906cam a22002537a 4500
001 2001097399
003 DLC
005 20040809093555.0
008 011025s2004 inu 001 0 eng d
010 $a 2001097399
015 $aGBA4-Z7932
020 $a158705079X
040 $a*UKM*$c*UKM*$dTxHU$dNN$dOCoLC$dCStRLIN$dDLC
042 $alccopycat
050 00 $aHD30.37$b.M3875 2004
082 04 $a658.0546$221
100 1 $aMcConnell, John,$d1943-
245 10 $aPractical service level management :$bdelivering high quality Web-based services /$cJohn McConnell with Eric Siegel.
260 $aIndianapolis, Ind. :$bCisco ;$aLondon :$bPearson Education,$c2004.
300 $axxi, 284 p. :$bill. ;$c24 cm.
500 $aIncludes index.
650 0 $aBusiness enterprises$xComputer networks$xManagement.
700 1 $aSiegel, Eric D.
856 41 $3Table of contents$uhttp://www.loc.gov/catdir/toc/fy045/2001097399.html