MARC record from Internet Archive

LEADER: 02036cam 2200433Ma 4500
001 ocn429903232
003 OCoLC
005 20220117085544.0
008 050222s2000 at a 001 0 eng
040 $aAU@$beng$cAU@$dYDXCP$dV7V$dOCLCF$dOCLCO$dOCL$dOCLCQ$dNRAMU
020 $a9781844800902$q(pbk.)
020 $a1844800903$q(pbk.)
035 $a(OCoLC)429903232
042 $aanuc
050 4 $aTX911.3.F75$bB35 2000b
082 04 $a647.94068$222
100 1 $aBaker, Sue,$d1952-
245 10 $aPrinciples of hotel front office operations /$cSue Baker, Pam Bradley & Jeremy Huyton.
250 $a2nd ed.
260 $aLondon :$bCengage Learning,$c©2000.
300 $aviii, 325 pages :$billustrations ;$c25 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
338 $avolume$bnc$2rdacarrier
500 $aIncludes index.
505 2 $tIntroduction to the hospitality industry --$tOrganization of a hotel --$tThe accommodation product and hotel guest --$tThe front office department --$tBasic reservation activities --$tReservation system and documents --$tCheck-in of new arrivals --$tOther duties of the reception department --$tFront office accounting --$tCheck-out and settlement of accounts --$tCredit control --$tSundry guest services --$tHandling corporate and group sales --$tDealing with guests' problems --$tYield management --$tThe electronic front office.
650 0 $aHotel front desk personnel.
650 0 $aHotel front desk personnel$vProblems, exercises, etc.
650 0 $aHotel management.
650 0 $aHotel management$vProblems, exercises, etc.
650 7 $aHotel front desk personnel.$2fast$0(OCoLC)fst00961735
650 7 $aHotel management.$2fast$0(OCoLC)fst00961743
655 7 $aProblems and exercises.$2fast$0(OCoLC)fst01423783
700 1 $aBradley, Pam,$d1957-
700 1 $aHuyton, Jeremy,$d1946-
938 $aYBP Library Services$bYANK$n3466980
029 0 $aAU@$b000044539666
994 $aZ0$bP4A
948 $hNO HOLDINGS IN P4A - 17 OTHER HOLDINGS