| Record ID | ia:qualitycustomers00mart |
| Source | Internet Archive |
| Download MARC XML | https://archive.org/download/qualitycustomers00mart/qualitycustomers00mart_marc.xml |
| Download MARC binary | https://www.archive.org/download/qualitycustomers00mart/qualitycustomers00mart_meta.mrc |
LEADER: 00748cam 2200241 a 4500
001 92082933 //r95
003 DLC
005 19950222113238.8
008 921104s1993 caua 000 0 eng
010 $a 92082933 //r95
020 $a1560522038 (pbk.)
040 $aDLC$cDLC$dDLC
050 00 $aHF5415.5$b.M17 1993
082 00 $a658.8/12$220
100 1 $aMartin, William B.
245 10 $aQuality customer service /$cWilliam B. Martin.
250 $a3rd ed.
260 $aMenlo Park, Calif. :$bCrisp Publications,$cc1993.
300 $avi, 89 p. :$bill. ;$c26 cm.
490 1 $aA Fifty minute series book
650 0 $aCustomer services$xProgrammed instruction.
650 0 $aCustomer relations$xProgrammed instruction.
830 0 $aFifty-minute series.