MARC record from Internet Archive

LEADER: 02225cam 2200565 a 4500
001 ocm19778771
003 OCoLC
005 20200619054009.0
008 890505s1989 txua b 001 0 eng
010 $a 89011695
040 $aDLC$beng$cDLC$dBTCTA$dYDXCP$dDEBBG$dGBVCP$dOCLCO$dOCLCF$dOCLCQ$dOCLCO$dOCLCQ$dCSJ$dOCLCO$dOCLCQ$dBGU$dOCLCQ$dOCLCA
020 $a0872015513
020 $a9780872015517
024 8 $aZBWT00225794
035 $a(OCoLC)19778771
043 $an-us---
050 00 $aHD9981.5$b.D46 1989
082 00 $a658.5/62$220
084 $aQR 560$2rvk
100 1 $aDenton, D. Keith.
245 10 $aQuality service :$bhow America's top companies are competing in the customer-service revolution - and how you can too /$cD. Keith Denton.
260 $aHouston, Tex. :$bGulf Pub. Co.,$c©1989.
300 $ax, 158 pages :$billustrations ;$c24 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
338 $avolume$bnc$2rdacarrier
504 $aIncludes bibliographical references and index.
650 0 $aService industries$zUnited States$xQuality control.
650 0 $aCustomer services$zUnited States.
650 0 $aConsumer satisfaction$zUnited States.
650 7 $aConsumer satisfaction.$2fast$0(OCoLC)fst00876403
650 7 $aCustomer services.$2fast$0(OCoLC)fst00885545
650 7 $aService industries$xQuality control.$2fast$0(OCoLC)fst01113456
651 7 $aUnited States.$2fast$0(OCoLC)fst01204155
650 7 $aDienstleistungssektor$2gnd
650 7 $aWettbewerbsvorsprung$2gnd
651 7 $aUSA$2gnd
651 7 $aUSA.$2swd
653 0 $aConsumer satisfaction$aUnited States
653 0 $aCustomer service$aUnited States
653 0 $aCustomer services$aUnited States
653 0 $aService industries$aUnited States$aQuality control
776 08 $iOnline version:$aDenton, D. Keith.$tQuality service.$dHouston, Tex. : Gulf Pub. Co., ©1989$w(OCoLC)644759852
938 $aBaker and Taylor$bBTCP$n89011695 //r95
938 $aYBP Library Services$bYANK$n900995
029 1 $aAU@$b000006469125
029 1 $aDEBBG$bBV004274861
029 1 $aGBVCP$b01724241X
994 $aZ0$bP4A
948 $hNO HOLDINGS IN P4A - 258 OTHER HOLDINGS