| Record ID | ia:revolutionizeyou0000shaw |
| Source | Internet Archive |
| Download MARC XML | https://archive.org/download/revolutionizeyou0000shaw/revolutionizeyou0000shaw_marc.xml |
| Download MARC binary | https://www.archive.org/download/revolutionizeyou0000shaw/revolutionizeyou0000shaw_meta.mrc |
LEADER: 01067cam a22002894a 4500
001 2004056536
003 DLC
005 20050404104935.0
008 040803s2005 nyua b 001 0 eng
010 $a 2004056536
020 $a140393603X
040 $aDLC$cDLC$dDLC
042 $apcc
050 00 $aHF5415.5$b.S533 2005
082 00 $a658.8/12$222
100 1 $aShaw, Colin,$d1928-
245 10 $aRevolutionize your customer experience /$bColin Shaw.
260 $aHoundmills, Basingstoke, Hampshire ; New York, N.Y. :$bPalgrave Macmillan,$c2005.
300 $axx, 220 p. :$bill. ;$c24 cm.
504 $aIncludes bibliographical references and index.
650 0 $aCustomer services.
650 0 $aConsumer satisfaction.
650 0 $aExperience.
650 0 $aCustomer relations.
856 42 $3Contributor biographical information$uhttp://www.loc.gov/catdir/bios/hol059/2004056536.html
856 42 $3Publisher description$uhttp://www.loc.gov/catdir/description/hol054/2004056536.html
856 41 $3Table of contents$uhttp://www.loc.gov/catdir/toc/hol052/2004056536.html