| Record ID | ia:servicequalityne0000unse |
| Source | Internet Archive |
| Download MARC XML | https://archive.org/download/servicequalityne0000unse/servicequalityne0000unse_marc.xml |
| Download MARC binary | https://www.archive.org/download/servicequalityne0000unse/servicequalityne0000unse_meta.mrc |
LEADER: 01126cam a2200277 a 4500
001 93031228
003 DLC
005 20100522081608.0
008 930729s1994 caua b 001 0 eng
010 $a 93031228
020 $a0803949197 (cloth)
020 $a0803949200 (pbk.)
040 $aDLC$cDLC$dDLC
050 00 $aHF5415.5$b.S468 1994
082 00 $a658.8/12$220
245 00 $aService quality :$bnew directions in theory and practice /$ceditors, Roland T. Rust, Richard L. Oliver.
260 $aThousand Oaks, Calif. :$bSage Publications,$cc1994.
300 $aix, 289 p. :$bill. ;$c23 cm.
504 $aIncludes bibliographical references and indexes.
650 0 $aCustomer services$xQuality control.
650 0 $aConsumer satisfaction.
700 1 $aRust, Roland T.
700 1 $aOliver, Richard L.,$d1945-
856 42 $3Publisher description$uhttp://www.loc.gov/catdir/enhancements/fy0658/93031228-d.html
856 41 $3Table of contents only$uhttp://www.loc.gov/catdir/enhancements/fy0658/93031228-t.html
856 42 $3Contributor biographical information$uhttp://www.loc.gov/catdir/enhancements/fy0734/93031228-b.html