MARC record from Internet Archive

LEADER: 05141cam 2200757Ka 4500
001 ocn607790461
003 OCoLC
005 20210908093203.0
008 100418s2005 enka ob 001 0 eng d
006 m o d
007 cr bn||||abp||
007 cr bn||||ada||
040 $aOCLCE$beng$epn$cOCLCE$dOCLCQ$dIDEBK$dOPELS$dOCLCF$dOCLCQ$dLUN$dS2H$dOCLCO$dOCLCQ
020 $a1843341360$q(electronic bk.)
020 $a9781843341369$q(electronic bk.)
020 $z1843341840
020 $z9781843341840
035 $a(OCoLC)607790461
042 $adlr
050 4 $aZ682.4.A34$b.U77 2006
050 4 $aHD30.35$b.U76 2006
082 04 $a025.1$222
084 $a06.52$2bcl
100 1 $aUrquhart, Christine.
245 10 $aSolving management problems in information services /$cChristine Urquhart.
260 $aOxford, England :$bChandos,$c2006.
300 $a1 online resource (xix, 121 pages) :$billustrations.
336 $atext$btxt$2rdacontent
337 $acomputer$bc$2rdamedia
338 $aonline resource$bcr$2rdacarrier
490 0 $aChandos information professional series
504 $aIncludes bibliographical references (pages 113-118) and index.
505 0 $apt. 1. Performance measurement -- Definitions for performance indicators -- Developing performance indicators -- Data quality for performance measures -- Comparing performance indicators -- Measuring quality through sampling -- Performance indicators for electronic information services -- Process indicators -- pt. 2. Cooperation and collaboration -- The prisoner's dilemma -- Evolving strategies and norms behaviour -- Social network analysis -- Notes -- pt. 3. The Pareto rule and the problems of user satisfaction -- The growth of Google -- Fostering networks and communities of practice -- J-curves and the Pareto Law -- Bibliometric studies -- Impact factors -- Uses of Lorenz curves -- Final thoughts on user satisfaction -- pt. 4. Impact and cost evaluation -- Basic costing -- Rationing versus priority setting -- Charging and modelling effects on demand -- Immediate impact assessment -- Benefits in time saving -- Final thoughts on impact assessment -- Note -- pt. 5. Information and uncertainty -- Informational decision analysis -- Belief revision -- Problems with Bayesian inference -- Saving face and minimising regret -- Assessing probabilities and expected values -- Presentation of risk -- Final words on presentation of risk and benefits -- pt. 6. Forecasting and simulation -- Linear regression -- Multiple linear regression -- Estimating trends -- Logistic regression -- Queues and rationing -- Simulating the workflow.
506 $3Use copy$fRestrictions unspecified$2star$5MiAaHDL
533 $aElectronic reproduction.$b[S.l.] :$cHathiTrust Digital Library,$d2010.$5MiAaHDL
538 $aMaster and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002.$uhttp://purl.oclc.org/DLF/benchrepro0212$5MiAaHDL
583 1 $adigitized$c2010$hHathiTrust Digital Library$lcommitted to preserve$2pda$5MiAaHDL
588 0 $aPrint version record.
520 $aThe book provides a practical approach to solving management problems in information and library services. The aim is to demonstrate that some simple mathematical techniques can be used to make the life of the harassed manager easier and more interesting. Focuses on the problems first, rather than the theoryUses current examples and hot TopicsEvidence-based: uses research studies to show what works and what does not.
650 0 $aLibrary administration.
650 0 $aInformation services$xManagement.
650 6 $aDocumentation, Services de$xAdministration.
650 6 $aBibliothèques$xAdministration.
650 7 $aInformation services$xManagement.$2fast$0(OCoLC)fst00972722
650 7 $aLibrary administration.$2fast$0(OCoLC)fst00997606
650 17 $aBibliotheken.$2gtt
650 17 $aInformatievoorziening.$2gtt
650 17 $aInlichtingenwerk (dienstverlening)$2gtt
650 17 $aEvaluatie.$2gtt
650 7 $aInformationseinrichtung$xQualitätssteigerung.$2swd
650 7 $aQualitätssteigerung$xInformationseinrichtung.$2swd
655 0 $aElectronic books.
655 4 $aElectronic books.
776 08 $iPrint version:$aUrquhart, Christine.$tSolving management problems in information services.$dOxford, England : Chandos, 2006$w(DLC) 2006404425$w(OCoLC)62226482
856 40 $3HathiTrust Digital Library, Limited view (search only)$uhttp://catalog.hathitrust.org/api/volumes/oclc/62226482.html
856 40 $3MyiLibrary$uhttp://www.myilibrary.com?id=571035
856 40 $3ScienceDirect$uhttp://www.sciencedirect.com/science/book/9781843341369
938 $aProQuest MyiLibrary Digital eBook Collection$bIDEB$ncis27396781
029 1 $aDEBSZ$b414261747
029 1 $aGBVCP$b797007954
029 1 $aDEBBG$bBV042300595
029 1 $aCHNEW$b001009580
029 1 $aCHNEW$b001026474
029 1 $aAU@$b000054750850
994 $aZ0$bP4A
948 $hNO HOLDINGS IN P4A - 150 OTHER HOLDINGS