MARC record from Internet Archive

LEADER: 03313cam 2200637 a 4500
001 ocm42811012
003 OCoLC
005 20180524014554.0
008 991101s1999 flua b 001 0 eng
010 $a 99462632
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020 $a157444266X
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050 00 $aHD62.15$b.R67 1999
050 14 $aDK130$b.K83
082 00 $a658.5/62$221
084 $a85.12$2bcl
100 1 $aRoss, Joel E.
245 10 $aTotal quality management :$btext, cases, and readings /$cJoel E. Ross ; with contributions by Susan Perry.
250 $a3rd ed.
260 $aBoca Raton, Fla. :$bSt. Lucie Press,$c1999.
300 $axv, 550 pages :$billustrations ;$c23 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
338 $avolume$bnc$2rdacarrier
504 $aIncludes bibliographical references and index.
505 0 $aIntroduction to total quality management -- Leadership -- Information and analysis -- Strategic planning -- Human resource focus -- Process management -- Customer and market focus -- Benchmarking -- Organizing for total quality management -- Productivity, quality, and reengineering -- The cost of quality -- ISO 9000 and ISO 14000: universal standards of quality -- Theory of constraints -- Varifilm case study.
520 1 $a"This edition has been thoroughly revised, updated and expanded. Some of the changes are a new chapter on the emerging Theory of Constraints, expanded treatment of process management, eleven new readings, ten new cases, chapter examples of TQM at twelve Baldrige winners, end of chapter recommendations for further reading, and revised and updated textual material." "The Varifilm case is retained as a comprehensive study that illustrates good and not so good practices. Each chapter contains an exercise which provides the reader with an opportunity to apply TQM principles to the practices illustrated in the case."--Jacket.
650 0 $aTotal quality management.
650 0 $aTotal quality management$vCase studies.
650 7 $aTotal quality management.$2fast$0(OCoLC)fst01153015
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650 7 $aQualite totale.$2ram
650 7 $aQualite totale$xCas, E tudes de.$2ram
650 4 $aTotal quality management.
655 7 $aCase studies.$2fast$0(OCoLC)fst01423765
856 42 $3Publisher description$uhttp://catdir.loc.gov/catdir/enhancements/fy0646/99462632-d.html
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