| Record ID | ia:totalqualityserv0000stam |
| Source | Internet Archive |
| Download MARC XML | https://archive.org/download/totalqualityserv0000stam/totalqualityserv0000stam_marc.xml |
| Download MARC binary | https://www.archive.org/download/totalqualityserv0000stam/totalqualityserv0000stam_meta.mrc |
LEADER: 00790cam a2200217 a 4500
001 94046634
003 DLC
005 20071030082135.0
008 941129s1996 flua b 001 0 eng
010 $a 94046634
020 $a1884015832 (alk. paper)
040 $aDLC$cDLC$dDLC
050 00 $aHF5415.5$b.S73 1996
082 00 $a658.8/12$220
100 1 $aStamatis, D. H.,$d1947-
245 10 $aTotal quality service :$bprinciples, practices, and implementation /$cD.H. Stamatis.
260 $aDelray Beach, FL :$bSt. Lucie Press,$cc1996.
300 $axvi, 318 p :$bill. ;$c24 cm.
504 $aIncludes bibliographical references (p. 298-306) and index.
650 0 $aCustomer services$xQuality control.
856 42 $3Publisher description$uhttp://www.loc.gov/catdir/enhancements/fy0803/94046634-d.html