MARC record from Internet Archive

LEADER: 05798cam 22010334a 4500
001 ocm50143744
003 OCoLC
005 20180919092534.0
008 020708s2003 mau b 001 0 eng
010 $a 2002010612
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020 $a1578512573$q(alk. paper)
020 $a9781578512577$q(alk. paper)
035 $a(OCoLC)50143744$z(OCoLC)50935466$z(OCoLC)144513614$z(OCoLC)677044151
042 $apcc
050 00 $aHD42$b.F76 2003
060 $aWM 172 F939 2003
082 00 $a658.3/14$221
084 $a85.08$2bcl
084 $aCW 4500$2rvk
100 1 $aFrost, Peter J.
245 10 $aToxic emotions at work :$bhow compassionate managers handle pain and conflict /$cPeter J. Frost.
260 $aBoston :$bHarvard Business School Press,$c℗♭2003.
300 $axii, 251 pages ;$c24 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
338 $avolume$bnc$2rdacarrier
504 $aIncludes bibliographical references (pages 227-239) and index.
505 0 $aEmotional pain in organizations -- Sources of toxicity in organizations -- The work of the toxin handler -- The toll on toxin handlers -- Healing the handlers -- At the interface : what handlers and their organizations can do -- Leaders handling pain -- The compassionate company : architecting responses to pain -- Looking through the lens of pain.
520 1 $a"No matter where we work or volunteer our time, emotional pain is an unavoidable consequence of doing business. While the sources vary - abusive bosses, combative customers, heavy workloads, impossible deadlines, unexpected tragedies - the result is often the same: We disconnect from work, morale sinks, and performance drops." "Peter Frost argues that what causes this potentially crippling scenario is not pain itself, but the ways in which organizations respond to pain. When pain is acknowledged and effectively managed, he says, it can be a constructive force for organizational change. But when ignored, pain can poison the workplace - resulting in everything from missed deadlines to an exodus of key staff to a battered bottom line." "Based on an in-depth study of this pervasive phenomenon, Toxic Emotions at Work explores how organizations and their leaders cause emotional pain, how it affects performance, and what can be done to alleviate pain before it becomes toxic. Frost reveals the "behind-the-scenes" work performed by "toxin handlers"--Self-appointed pain managers who help assuage the suffering of colleagues and enable them to refocus on their work. He illuminates the toll this work is taking on toxin handlers' emotional and physical health, and argues that leaders must recognize and share this critical role if their organizations are to remain productive and vital."--Jacket.
650 0 $aConflict management.
650 0 $aJob stress.
650 0 $aEmployees$xCounseling of.
650 0 $aExecutives$xJob stress.
650 0 $aStress management.
650 0 $aWork$xPsychological aspects.
650 0 $aPsychology, Industrial.
650 6 $aGestion des conflits.
650 6 $aStress du au travail.
650 6 $aPersonnel$xCounseling.
650 6 $aCadres (Personnel)$xStress du au travail.
650 6 $aGestion du stress.
650 6 $aTravail$xAspect psychologique.
650 6 $aPsychologie du travail.
650 7 $aConflict management.$2fast$0(OCoLC)fst00874778
650 7 $aEmployees$xCounseling of.$2fast$0(OCoLC)fst00909118
650 7 $aExecutives$xJob stress.$2fast$0(OCoLC)fst00917897
650 7 $aJob stress.$2fast$0(OCoLC)fst00983752
650 7 $aPsychology, Industrial.$2fast$0(OCoLC)fst01081592
650 7 $aStress management.$2fast$0(OCoLC)fst01134967
650 7 $aWork$xPsychological aspects.$2fast$0(OCoLC)fst01180203
650 17 $aStress.$2gtt
650 17 $aConflicten.$2gtt
650 17 $aCoaches.$2gtt
650 7 $aArbeitspsychologie$2gnd
650 7 $aEmotionales Verhalten$2gnd
650 7 $aFu hrung$2gnd
650 7 $aFu hrungskraft$2gnd
650 7 $aKonfliktregelung$2gnd
650 7 $aMitgefu hl$2gnd
650 7 $aOrganisationsverhalten$2gnd
650 7 $aStressbewa ltigung$2gnd
650 12 $aAdministrative Personnel$xpsychology.
650 22 $aCounseling.
650 22 $aEmployment$xpsychology.
650 22 $aPsychology, Industrial.
650 22 $aStress, Psychological.
856 41 $3Table of contents$uhttp://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=018995324&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
856 41 $3Table of contents$uhttp://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=018995324&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
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938 $aBaker and Taylor$bBTCP$n2002010612
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948 $hHELD BY P4A - 612 OTHER HOLDINGS