| Record ID | ia:unset0000unse_v3w9 |
| Source | Internet Archive |
| Download MARC XML | https://archive.org/download/unset0000unse_v3w9/unset0000unse_v3w9_marc.xml |
| Download MARC binary | https://www.archive.org/download/unset0000unse_v3w9/unset0000unse_v3w9_meta.mrc |
LEADER: 03750cam 22006254a 4500
001 ocm40521326
003 OCoLC
005 20181105175836.0
008 981214s1999 nyu 001 0 eng
010 $a 98055216
040 $aDLC$beng$cDLC$dC#P$dUKM$dNLGGC$dBAKER$dBTCTA$dYDXCP$dOCLCG$dIG#$dEXW$dOCLCQ$dBDX$dOCLCF$dOCLCQ$dOCLCO$dI8M$dOCLCQ$dCPO$dOCLCQ
015 $aGB9944354$aGB99-Z4782
019 $a40683121
020 $a0471331678$q(cloth ;$qalk. paper)
020 $a9780471331674$q(cloth ;$qalk. paper)
035 $a(OCoLC)40521326$z(OCoLC)40683121
042 $apcc
050 00 $aHF5415.335$b.H45 1999
082 00 $a658.8/12$221
084 $a85.40$2bcl
100 1 $aHeil, Gary,$d1950-
245 10 $aOne size fits one :$bbuilding relationships one customer and one employee at a time /$cGary Heil, Tom Parker, Deborah C. Stephens.
246 3 $a1 size fits 1
250 $a2nd ed.
260 $aNew York :$bJohn Wiley,$c℗♭1999.
300 $axiii, 321 pages ;$c24 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
338 $avolume$bnc$2rdacarrier
500 $aIncludes index.
505 00 $tForeword /$rJan Carlzon --$tWelcome to a World Where One Size Fits One --$tBuilding Loyal Relationships One Customer at a Time --$tWhat Customers Want: Ten Rules for Building Loyal Relationships --$tTake Us Personally, Make It Personal --$tThe Average Customer Does Not Exist--Get to Know Us --$tThe Details Are Important to Us ... They Should Be to You --$tMake Everyone a Relationship Builder --$tMake Our Experience Special: Give Us Something to Talk About --$tOur Time Is as Important as Your Time --$tIf Something Goes Wrong, Fix It Quickly --$tGuarantee Our Satisfaction --$tDon't Take Us for Granted --$tWe Care Whether You're a Responsible Corporate Citizen --$tBuilding Relationships One Employee at a Time --$tGetting on with the Job --$tTen Rules for Building an Intrinsically Motivating Environment --$tReshape the System to Encourage Everyone's Best Efforts --$tCreate a Cause Worthy of Commitment --$tBuild Core Values That Guide Performance --$tCommit to the Truth and the Sharing of a Sense of Reality --$tEnsure That Every Person Has a Meaningful Role --$tIncrease Accountability, but Not More of the Same --$tBuild Cooperation Instead of Internal Competition --$tAbolish the Corporate Caste System --$tDevelop an Optimistic, Caring, and Supportive Environment --$tBuild Trust One Employee at a Time --$tEpilogue --$tThe Center For Innovative Leadership.
650 0 $aConsumer satisfaction.
650 0 $aCustomer relations.
650 7 $aConsumer satisfaction.$2fast$0(OCoLC)fst00876403
650 7 $aCustomer relations.$2fast$0(OCoLC)fst00885533
650 17 $aKlantgerichtheid.$2gtt
650 17 $aKlantenservice.$2gtt
700 1 $aParker, Tom,$d1950 June 25-
700 1 $aStephens, Deborah C.$q(Deborah Collins)
856 41 $3Table of contents$uhttp://catdir.loc.gov/catdir/toc/onix03/98055216.html
856 42 $3Contributor biographical information$uhttp://catdir.loc.gov/catdir/bios/wiley041/98055216.html
856 42 $3Publisher description$uhttp://catdir.loc.gov/catdir/description/wiley033/98055216.html
938 $aBaker & Taylor$bBKTY$c37.00$d27.75$i0471331678$n0003251245$sactive
938 $aBrodart$bBROD$n53280342$c$50.00
938 $aBaker and Taylor$bBTCP$n98055216
938 $aIngram$bINGR$n9780471331674
938 $aYBP Library Services$bYANK$n100152476
029 1 $aAU@$b000014328628
029 1 $aIG#$b9780471331674
029 1 $aNLGGC$b183378717
029 1 $aNZ1$b2469561
029 1 $aUNITY$b033179077
029 1 $aYDXCP$b100152476
994 $aZ0$bP4A
948 $hNO HOLDINGS IN P4A - 181 OTHER HOLDINGS