| Record ID | ia:valueaddedcustom0000reil |
| Source | Internet Archive |
| Download MARC XML | https://archive.org/download/valueaddedcustom0000reil/valueaddedcustom0000reil_marc.xml |
| Download MARC binary | https://www.archive.org/download/valueaddedcustom0000reil/valueaddedcustom0000reil_meta.mrc |
LEADER: 01704cam 2200433 a 4500
001 ocm34411660
003 OCoLC
005 20181118004557.0
008 960305s1996 ilua 000 0 eng
010 $a 96012684
040 $aDLC$beng$cDLC$dBAKER$dBTCTA$dYDXCP$dOCLCO$dOCLCF$dOCLCQ
020 $a0809231905
020 $a9780809231904
035 $a(OCoLC)34411660
050 00 $aHF5415.5$b.R44 1996
082 00 $a658.8/12$220
100 1 $aReilly, Thomas P.
245 10 $aValue-added customer service :$bthe employee's guide for creating satisfied customers /$cTom Reilly.
260 $aChicago :$bContemporary Books,$c℗♭1996.
300 $avii, 149 pages :$billustrations ;$c23 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
338 $avolume$bnc$2rdacarrier
500 $a"Portions of this book have been previously published in 'Value-added sales management' and 'Value-added selling techniques'"--Title page verso.
650 0 $aCustomer services.
650 0 $aConsumer satisfaction.
650 7 $aConsumer satisfaction.$2fast$0(OCoLC)fst00876403
650 7 $aCustomer services.$2fast$0(OCoLC)fst00885545
776 08 $iOnline version:$aReilly, Thomas P.$tValue-added customer service.$dChicago : Contemporary Books, ℗♭1996$w(OCoLC)891767179
938 $aBaker & Taylor$bBKTY$c11.95$d8.96$i0809231905$n0002792230$sactive
938 $aBaker and Taylor$bBTCP$n96012684
938 $aYBP Library Services$bYANK$n697105
029 1 $aAU@$b000012241626
029 1 $aNZ1$b4813059
029 1 $aUKWLT$b315244
029 1 $aUNITY$b034429905
029 1 $aYDXCP$b697105
994 $aZ0$bP4A
948 $hNO HOLDINGS IN P4A - 117 OTHER HOLDINGS