MARC record from Internet Archive

LEADER: 03605cam a2200565 a 4500
001 2007387375
003 DLC
005 20070531085834.0
008 070404s2005 gw a b 101 0 eng d
010 $a 2007387375
016 7 $a976026414$2GyFmDB
020 $a9783598218453 (hd.bd.)
020 $a3598218451 (hd.bd.)
035 $a(OCoLC)ocm61882133
040 $aOHX$cOHX$dCUY$dMUQ$dNLGGC$dBUF$dDLC
041 1 $apor$aeng$aspa$afre$bpor$beng$bspa$bfre
042 $alccopycat
050 00 $aZ716.3$b.I385 2004
072 7 $aZ$2lcco
082 00 $a021.7$222
084 $a06.60$2bcl
111 2 $aIFLA Satellite Meeting$d(2004 :$cSão Paulo, Brasil)
245 14 $aThe virtual customer :$ba new paradigm for improving customer relations in libraries and information services ; Satellite Meeting São Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas ; Reunião Satélite São Paulo, Brasil, August 18-20, 2004 = L'usager virtuel : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information ; Colloque Satellite, São Paulo, Brasil, August 18-20, 2004 = El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de informacion y biblioteca ; Reunión Satélite São Paulo, Brasil, August 18-20, 2004 /$cedited by Sueli Mara Soares Pinto Ferreira and Réjean Savard.
246 31 $aCliente virtual :$bum novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas
246 31 $aUsager virtuel :$bun nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information
246 31 $aCliente virtual :$bun nuevo paradigma para mejorar el relacionamento entre clientes y servicios de información y biblioteca
246 1 $iCover title has typographical errors:$aVirtual costumer :$ba new paradigm for improving costumer relations in libraries and information services
260 $aMünchen :$bSaur,$c2005.
300 $axvi, 385 p. :$bill. ;$c22 cm.
440 0 $aIFLA publications,$x0344-6891 ;$v117
500 $aInternational conference proceedings of a conference organized by the Management and Marketing Section of IFLA.
504 $aIncludes bibliographical references and indexes.
546 $a7 Portuguese, 6 English, 6 French, 3 Spanish contributions; preface and summaries in Portuguese, English, French, and Spanish.
550 $aIssued by the International Federation of Library Associations and Institutions, The Hague, The Netherlands.
650 0 $aLibraries$xPublic relations$vCongresses.
650 0 $aCustomer relations$xManagement$vCongresses.
650 0 $aInformation services$xMarketing$vCongresses.
650 0 $aInternet access for library users$vCongresses.
650 6 $aBibliothèques$xRelations publiques$vCongrès.
650 6 $aRelations avec la clientèle$xGestion$vCongrès.
650 6 $aDocumentation, Services de$xGestion$vCongrès.
650 6 $aInternet dans les bibliothèques$vCongrès.
650 6 $aBibliothèques virtuelles$vCongrès.
650 6 $aUtilisateurs des bibliothèques$vCongrès.
650 6 $aBibliothèques$xSatisfaction des utilisateurs$vCongrès.
650 17 $aInlichtingenwerk (dienstverlening)$2gtt
650 17 $aInformatiebemiddeling.$2gtt
650 17 $aDigitale bibliotheken.$2gtt
700 1 $aFerreira, Sueli Mara Soares Pinto.
700 1 $aSavard, Réjean,$d1950-