| Record ID | ia:wakeupyourcallce0000daus |
| Source | Internet Archive |
| Download MARC XML | https://archive.org/download/wakeupyourcallce0000daus/wakeupyourcallce0000daus_marc.xml |
| Download MARC binary | https://www.archive.org/download/wakeupyourcallce0000daus/wakeupyourcallce0000daus_meta.mrc |
LEADER: 00790cam a2200241 a 4500
001 00712041
003 DLC
005 20001218134357.0
008 001124s2000 inua bi 001 0 eng
010 $a 00712041
020 $a1557532176
040 $aDLC$cDLC$dDLC
050 00 $aHF5415.5$b.D19 2000
082 00 $a658.8/12$221
100 1 $aD'Ausilio, Rosanne,$d1941-
245 10 $aWake up your call center :$bhumanizing your interaction hub /$cRosanne D'Ausilio.
250 $a3rd ed.
260 $aWest Lafayette, Ind. :$bIchor Business Books,$cc2000.
300 $axvii, 173 p. :$bill. ;$c28 cm.
440 0 $aCustomer access management
504 $aIncludes bibliographical references (p. 167-169) and index.
650 0 $aCustomer services$xManagement.
650 0 $aCall centers$xManagement.