| Record ID | marc_columbia/Columbia-extract-20221130-004.mrc:380687194:1994 |
| Source | marc_columbia |
| Download Link | /show-records/marc_columbia/Columbia-extract-20221130-004.mrc:380687194:1994?format=raw |
LEADER: 01994mam a2200373 a 4500
001 1791423
005 20220608235132.0
008 950921t19961996njua b 001 0 eng
010 $a 95042989
020 $a1567502091 (cloth : alk. paper)
020 $a1567502105 (paper : alk. paper)
035 $a(OCoLC)ocm33281839
035 $9ALL9733CU
035 $a(NNC)1791423
035 $a1791423
040 $aDLC$cDLC$dOrLoB-B
043 $an-us---
050 00 $aZ675.U5$bH55 1996
082 00 $a025.5/2777$220
100 1 $aHernon, Peter.$0http://id.loc.gov/authorities/names/n80144479
245 10 $aService quality in academic libraries /$cPeter Hernon, Ellen Altman.
260 $aNorwood, N.J. :$bAblex,$c[1996], ©1996.
300 $axv, 187 pages :$billustrations ;$c24 cm.
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
490 1 $aInformation management, policy, and services
504 $aIncludes bibliographical references (p. 173-180) and indexes.
505 00 $g1.$tThe Customer is the Key --$g2.$tEvaluation --$g3.$tService Quality as Reflected in the Literature --$g4.$tApplication of Service Quality to Academic Libraries --$g5.$tSurveying Customers --$g6.$tCreating a Service Quality Information System --$g7.$tLooking at Service Quality in Your Library --$g8.$tA Critical Leadership Role --$g9.$tService Quality: A Critical Issue Confronting Higher Education --$tAppendix A: Service Quality for Library Users: A Survey Instrument --$tAppendix B: Library Customer Survey --$tAppendix C: Participants to Phase One.
650 0 $aAcademic libraries$zUnited States.$0http://id.loc.gov/authorities/subjects/sh97007871
650 0 $aLibraries and students$zUnited States.
650 0 $aLibraries and scholars$zUnited States.
700 1 $aAltman, Ellen.$0http://id.loc.gov/authorities/names/n80094461
830 0 $aInformation management, policy, and services.$0http://id.loc.gov/authorities/names/n86704837
852 00 $bglx$hZ675.U5$iH55 1996