| Record ID | marc_columbia/Columbia-extract-20221130-004.mrc:608838413:2959 |
| Source | marc_columbia |
| Download Link | /show-records/marc_columbia/Columbia-extract-20221130-004.mrc:608838413:2959?format=raw |
LEADER: 02959fam a2200409 a 4500
001 1976121
005 20220609042018.0
008 960912s1997 enk b 001 0 eng
010 $a 96044097
020 $a1855217562 (hardcover)
035 $a(OCoLC)35593615
035 $a(OCoLC)ocm35593615
035 $9AMJ2547CU
035 $a(NNC)1976121
035 $a1976121
040 $aDLC$cDLC$dNNC$dOrLoB-B
043 $ae-uk---
050 00 $aHD7288.78.G7$bK37 1997
082 00 $a363.5/85/068$220
100 1 $aKarn, Valerie,$d1939-1999.$0http://id.loc.gov/authorities/names/n50044615
245 10 $aTenants' complaints and the reform of housing management /$cValerie Karn, Rachel Lickiss, David Hughes.
260 $aAldershot, Hants, England ;$aBrookfield, VT :$bDartmouth,$c1997.
263 $a9701
300 $ax, 263 pages ;$c23 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
504 $aIncludes bibliographical references (p. 241-251) and index.
505 00 $g1.$tIntroduction --$gPt. I.$t'Exit' and 'Voice'.$g2.$t'Exit' and 'Voice' as Mechanisms for Improving Social Housing Services.$g3.$tThe Exit Option in British Housing Policy --$gPt. II.$tComplaining by Tenants - The Tenants' View.$g4.$tIntroduction to Part II: The Concepts of Naming, Blaming and Claiming.$g5.$tRecognising Causes for Dissatisfaction and Blaming the Landlord: the Initial Barriers to Tenants' Complaints.$g6.$tSubjects, Levels and Channels of Complaints.$g7.$tTo Complain or Not to Complain: Crossing the Confrontation and Appeal Barriers.$g8.$tConclusion to Part II --$gPt. III.$tThe Wider Legal and Institutional Environment of Tenants' Complaints.$g9.$tIntroduction to Part III: The Changing Policy Context.$g10.$tThe General Legal Framework of Rights of Tenants to Complain.$g11.$tThe Legal and Administrative Framework of Rights to Complain in the Public Rented Sector.$g12.$tThe Legal and Administrative Framework of Rights to Complain in the Private Rented and Housing Association Sectors.
505 80 $g13.$tConclusion to Part III --$gPt. IV.$tSocial Landlords' Responses to Complaints.$g14.$tIntroduction to Part IV.$g15.$tComplaints and Appeals Procedures: Good Practice and Actual Practice.$g16.$tMonitoring Complaints and Learning Lessons for Policy and Practice.$g17.$tConclusion.
650 0 $aHousing authorities$zGreat Britain.$0http://id.loc.gov/authorities/subjects/sh2008121943
650 0 $aHousing management$zGreat Britain.
650 0 $aHousing policy$zGreat Britain.$0http://id.loc.gov/authorities/subjects/sh2008105823
650 0 $aPublic housing$xResident satisfaction$zGreat Britain.
650 0 $aLandlord and tenant$zGreat Britain.$0http://id.loc.gov/authorities/subjects/sh2008106615
700 1 $aLickiss, Rachel,$d1961-$0http://id.loc.gov/authorities/names/n96089064
700 1 $aHughes, David,$d1945-$0http://id.loc.gov/authorities/names/no2013109923
852 00 $bleh$hHD7288.78.G7$iK37 1997