| Record ID | marc_columbia/Columbia-extract-20221130-004.mrc:86466540:2498 |
| Source | marc_columbia |
| Download Link | /show-records/marc_columbia/Columbia-extract-20221130-004.mrc:86466540:2498?format=raw |
LEADER: 02498mam a2200313 a 4500
001 1564436
005 20220608191010.0
008 940818s1995 wiu b 001 0 eng
010 $a 94034028
020 $a0873892968
035 $a(OCoLC)ocm31075893
035 $9AKF0458CU
035 $a1564436
040 $aDLC$cDLC$dBSP$dNNC
050 00 $aHD62.15$b.C345 1994
082 00 $a658.5/62$220
100 1 $aCamp, Robert C.,$d1935-$0http://id.loc.gov/authorities/names/n88244004
245 10 $aBusiness process benchmarking :$bfinding and implementing best practices /$cRobert C. Camp.
260 $aMilwaukee, Wis. :$bASQC Quality Press,$c1995.
263 $a9410
300 $axxi, 464 pages ;$c23 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
504 $aIncludes bibliographical references and index.
505 0 $aSect. 1. The Process. Ch. 1. Benchmarking Update. Ch. 2. What to Benchmark. Ch. 3. Whom to Benchmark. Ch. 4. Data Collection. Ch. 5. Analyze the Performance Gap -- Sect. 2. The Leadership and Management of Benchmarking. Ch. 6. Benchmarking Leadership and Management Process. Ch. 7. Training. Ch. 8. Managers' Resource Guide. Ch. 9. The Future of Benchmarking -- Sect. 3. The Case Studies. Ch. 10. Materials Only Differentiated Service at AT&T. Ch. 11. Housekeeping System Cycle Time Reduction at The Ritz-Carlton Hotel Company. Ch. 12. Coolant Management at Texas Instruments. Ch. 13. Supply Chain Management at Xerox Corporation. Ch. 14. Employee Recognition Programs at Westinghouse Savannah River Company. Ch. 15. Benchmarking the Customer Satisfaction Management Process at IBM-Rochester -- Appendix A: Benchmarking Bibliography -- Appendix B: The Best-of-the-Best Companies -- Appendix C: Benchmarking Case Histories -- Appendix D: How to Find Information -- Appendix E: Process Classification Scheme.
505 8 $aAppendix F: Process Inspection Checklist -- Appendix G: Roles and Responsibilities.
520 $aBuilding upon material from his previous runaway best-seller, Benchmarking: The Search for Industry Best Practices That Lead to Superior Performance, Camp provides a new focus on the leadership and management aspects of benchmarking. This new companion text includes several new case histories, and revisits the first four steps of Xerox Corporation's acclaimed ten-step benchmarking process.
650 0 $aBenchmarking (Management)$0http://id.loc.gov/authorities/subjects/sh93000548
852 00 $boff,bus$hHD62.15$i.C345 1995