| Record ID | marc_columbia/Columbia-extract-20221130-006.mrc:417394278:968 |
| Source | marc_columbia |
| Download Link | /show-records/marc_columbia/Columbia-extract-20221130-006.mrc:417394278:968?format=raw |
LEADER: 00968mam a22002774a 4500
001 2956082
005 20221013041047.0
008 000627t20012001nyu 001 0 eng
010 $a 00043589
020 $a0471355941 (cloth : alk. paper)
035 $a(OCoLC)ocm45394447
035 $9ASK1038CU
035 $a2956082
040 $aDLC$cDLC
042 $apcc
043 $an-us---
050 00 $aHF5415.5$b.S6267 2001
100 1 $aSpector, Robert,$d1947-$0http://id.loc.gov/authorities/names/no91004922
245 10 $aLessons from the Nordstrom way :$bhow companies are emulating the # 1 customer service company /$cRobert Spector.
260 $aNew York :$bWiley,$c[2001], ©2001.
300 $axiii, 226 pages ;$c23 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
500 $aIncludes index.
650 0 $aCustomer services$zUnited States.$0http://id.loc.gov/authorities/subjects/sh2008101992
852 00 $boff,bus$hHF5415.5$i.S6267 2001