| Record ID | marc_columbia/Columbia-extract-20221130-007.mrc:8054781:1760 |
| Source | marc_columbia |
| Download Link | /show-records/marc_columbia/Columbia-extract-20221130-007.mrc:8054781:1760?format=raw |
LEADER: 01760mam a22003254a 4500
001 3006094
005 20221019190427.0
008 010125t20012001nyu b 001 0 eng
010 $a 2001018899
015 $aGBA1-Z7322
020 $a081440569X
035 $a(OCoLC)ocm45736703
035 $9ATF1500CU
035 $a3006094
040 $aDLC$cDLC$dUKM$dC#P$dOrLoB-B
042 $apcc
050 00 $aHF5415.5$b.T515 2001
082 00 $a658.8/12$221
100 1 $aTimm, Paul R.$0http://id.loc.gov/authorities/names/n79087126
245 10 $aSeven power strategies for building customer loyalty /$cPaul R. Timm.
260 $aNew York :$bAMACOM,$c[2001], ©2001.
300 $axiii, 224 pages ;$c24 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
504 $aIncludes bibliographical references and index.
505 00 $gCh. 1.$tGetting from Good Intentions to a Strategy --$gCh. 2.$tStrategy 1: Identity Customer Turnoffs --$gCh. 3.$tStrategy 2: Recover Dissatisfied Customers --$gCh. 4.$tStrategy 3: Create Positive Imbalance with Customers --$gCh. 5.$tStrategy 4: Give Customers A-Plus Value --$gCh. 6.$tStrategy 5: Give Customers A-Plus Information --$gCh. 7.$tStrategy 6: Show Customers A-Plus Personality --$gCh. 8.$tStrategy 7: Give Customers A-Plus Convenience --$gCh. 9.$tActualizing the A-Plus Customer Loyalty Strategy --$gApp. A.$tSample Generic Consulting Proposal --$gApp. B.$tA Quick Review of the Seven Power Strategies.
650 0 $aCustomer loyalty.$0http://id.loc.gov/authorities/subjects/sh97009091
650 0 $aCustomer services.$0http://id.loc.gov/authorities/subjects/sh85034965
650 0 $aCustomer relations.$0http://id.loc.gov/authorities/subjects/sh85034963
852 00 $boff,bus$hHF5415.5$i.T515 2001