| Record ID | marc_columbia/Columbia-extract-20221130-007.mrc:88588931:3411 |
| Source | marc_columbia |
| Download Link | /show-records/marc_columbia/Columbia-extract-20221130-007.mrc:88588931:3411?format=raw |
LEADER: 03411mam a2200385 a 4500
001 3070678
005 20221019212146.0
008 930125s1993 mdua b 001 0 eng c
010 $a 93020094
016 7 $a9302431$2DNLM
020 $a0834203944
035 $a(OCoLC)ocm27432076
035 $9ATP3566CU
035 $a(NNC)3070678
035 $a3070678
040 $aDNLM/DLC$cDLC$dNLM$dOrLoB-B
050 00 $aR727.3$b.P376 1993
060 00 $aW 85$bP29883 1993
082 00 $a362.1/068/8$220
245 00 $aPatient satisfaction pays :$bquality service for practice success /$cStephen W. Brown [and others].
260 $aGaithersburg, Md. :$bAspen Publishers,$c1993.
300 $axx, 411 pages :$billustrations ;$c24 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
504 $aIncludes bibliographical references and index.
505 00 $gCh. 1.$tPatient Satisfaction Does Pay --$gCh. 2.$tBottom-Line Benefits of Top-Line Performance --$gCh. 3.$tThe Inside Story: What You Say about Patient Satisfaction --$gCh. 4.$tMining Diamonds: Investing in Patient Satisfaction --$gCh. 5.$tLighting and Leading the Way --$gCh. 6.$tCommitment: Doing It with Conviction --$gCh. 7.$tShare the Vision --$gCh. 8.$tGetting Ahead with Your Team beside You --$gCh. 9.$tRecruiting a High-Performance Team --$gCh. 10.$tEmpowerment: "I'll Take Care of That!" --$gCh. 11.$tStaff Satisfaction: It's More Than a Paycheck --$gCh. 12.$tFor Practice Administrators and Managers Only: Gaining Physician Participation --$gCh. 13.$tPatient Expectations: More Reasonable Than You Might Think --$gCh. 14.$tEssential Tools for Measuring Your Patients' Expectations --$gCh. 15.$tQuality Service Is Clinical Mastery --$gCh. 16.$tTake a Walk in Your Patient's Shoes --$gCh. 17.$tYour Practice and Your Patients: Love at First Sight? --$gCh. 18.$tDoctor, Take Your Hand Off the Doorknob! --
505 80 $gCh. 19.$tFollow-Up and Follow-Through for Satisfied Patients --$gCh. 20.$t"Doctor's Office, Please Hold..." --$gCh. 21.$tDealing with the Waiting Room Dilemma --$gCh. 22.$t"My Time Is Important Too!" Scheduling for Patient Satisfaction --$gCh. 23.$tCan We Talk? --$gCh. 24.$tThe Patient Is Your Partner --$gCh. 25.$tQuality Is a Moving Target --$gCh. 26.$tStandards: Minimum Requirements for Maximum Service --$gCh. 27.$tMonitoring Techniques: How To Know What's Working --$gCh. 28.$tService Recovery: When Things Go Wrong, Make Them Right --$gCh. 29.$tWhat Your Patient Wants To Know --$gCh. 30.$tCompliance Is Good for Patients and Good for You --$gCh. 31.$tSpecial Attention to Special Populations --$gCh. 32.$tBenchmarking: What You Can Learn from Others --$gCh. 33.$tA Round-Up of Thoughts and Suggestions for Quality Service --$gCh. 34.$tTake the First Step to Practice Success.
650 0 $aPatient satisfaction.$0http://id.loc.gov/authorities/subjects/sh85098708
650 0 $aMedical personnel and patient.$0http://id.loc.gov/authorities/subjects/sh85083000
650 0 $aMedical care$xQuality control.$0http://id.loc.gov/authorities/subjects/sh85082880
650 2 $aPatient Satisfaction.$0https://id.nlm.nih.gov/mesh/D017060
650 2 $aQuality Assurance, Health Care.$0https://id.nlm.nih.gov/mesh/D011785
700 1 $aBrown, Stephen W.$q(Stephen Walter),$d1943-$0http://id.loc.gov/authorities/names/n79060099
852 00 $bswx$hR727.3$i.P376 1993
852 00 $bswx$hR727.3$i.P376 1993