MARC Record from marc_columbia

LEADER: 02936cam a2200577Ma 4500
001 4239633
005 20210318220641.0
006 m o d
007 cr cn|||||||||
008 001009t20002000nyua o 001 0 eng d
010 $z 99015649
019 $a532712398$a961653114$a962720649$a970747407$a984870308
020 $a058525608X$q(electronic bk.)
020 $a9780585256085$q(electronic bk.)
020 $z0471354864$q(alk. paper)
035 $a(OCoLC)45729210
035 $a(OCoLC)ocm45729210
035 $a(NNC)4239633
035 $a4239633
040 $aN$T$beng$epn$cN$T$dOCL$dOCLCQ$dYDXCP$dOCLCG$dOCLCQ$dTUU$dOCLCQ$dTNF$dOCLCQ$dZCU$dOCLCO$dOCLCF$dOCLCQ$dNHA$dOCLCO$dOCLCQ$dD6H$dMWM$dOCLCQ$dSUR
043 $an-us---
050 4 $aHF5415.5$b.S627 2000eb
072 7 $aBUS$x057000$2bisacsh
082 04 $a658.8/71$221
100 1 $aSpector, Robert,$d1947-$0http://id.loc.gov/authorities/names/no91004922
245 14 $aThe Nordstrom way :$bthe inside story of America's #1 customer service company /$cRobert Spector and Patrick D. McCarthy.
250 $aSecond edition.
260 $aNew York :$bWiley,$c[2000], ©2000.
300 $a1 online resource (xii, 244 pages) :$billustrations
336 $atext$btxt$2rdacontent
337 $acomputer$bc$2rdamedia
338 $aonline resource$bcr$2rdacarrier
500 $aIncludes index.
505 0 $aAmerica's #1 customer service company -- After the gold rush: a store is born -- The next generation : perfecting "The Nordstrom way" -- The Nordstrom culture: setting employees free -- What's inside: creating an inviting place -- A company of entrepreneurs: the "Nordies" versus the "clock-punchers" -- The art of selling: retailing is a contact sport -- Customer service the Nordstrom way: the future.
588 0 $aPrint version record.
610 20 $aNordstrom (Firm)$0http://id.loc.gov/authorities/names/nr94008778
610 27 $aNordstrom (Firm)$2fast$0(OCoLC)fst00695694
610 24 $aNordstrom (Firm)
650 0 $aCustomer services$zUnited States.$0http://id.loc.gov/authorities/subjects/sh2008101992
650 0 $aDepartment stores$zUnited States.$0http://id.loc.gov/authorities/subjects/sh2009123197
650 7 $aBUSINESS & ECONOMICS$xIndustries$xRetailing.$2bisacsh
650 7 $aCustomer services.$2fast$0(OCoLC)fst00885545
650 7 $aDepartment stores.$2fast$0(OCoLC)fst00890783
651 7 $aUnited States.$2fast$0(OCoLC)fst01204155
650 4 $aCustomer services$zUnited States.
650 4 $aDepartment stores$zUnited States.
655 4 $aElectronic books.
700 1 $aMcCarthy, Patrick D.$0http://id.loc.gov/authorities/names/n94104500
776 08 $iPrint version:$aSpector, Robert, 1947-$tNordstrom way.$b2nd ed.$dNew York : Wiley, ©2000$z0471354864$w(DLC) 99015649$w(OCoLC)41278363
856 40 $uhttp://www.columbia.edu/cgi-bin/cul/resolve?clio4239633$zAll EBSCO eBooks
852 8 $blweb$hEBOOKS