MARC Record from marc_columbia

LEADER: 03964cam a22005654a 4500
001 4252409
005 20220528225514.0
006 m o d
007 cr |n|||||||||
008 030826s2003 ilua ob 001 0 eng c
035 $a(OCoLC)ocm52914904
035 $a(NNC)4252409
040 $aCOO$beng$epn$cCOO$dN$T$dOCLCQ$dTUU$dOCLCQ$dB24X7$dTNF$dYDXCP$dNRU$dORZ$dEBLCP$dOCLCQ$dZCU$dOCLCO$dOCLCF$dDEBSZ$dOCLCQ$dOCLCO$dOCLCQ$dSUR$dPIFBR$dMERUC$dOCLCQ$dSAV$dWY@$dROC$dLUE$dUUM$dINARC$dMUO$dOCLCQ$dINT$dTOF$dOCLCQ$dEYM$dOCLCO
019 $a191037156$a269001679$a531079780$a961622315$a962580654$a984852714$a992100952$a1020531110$a1035706348$a1053323931$a1058206360
020 $a0793161282$q(hbk. ;$qalk. paper)
020 $a9780793161287$q(hbk. ;$qalk. paper)
020 $a0585468729$q(electronic bk.)
020 $a9780585468723$q(electronic bk.)
020 $a1597341509
020 $a9781597341509
035 $a(OCoLC)52914904$z(OCoLC)191037156$z(OCoLC)269001679$z(OCoLC)531079780$z(OCoLC)961622315$z(OCoLC)962580654$z(OCoLC)984852714$z(OCoLC)992100952$z(OCoLC)1020531110$z(OCoLC)1035706348$z(OCoLC)1053323931$z(OCoLC)1058206360
042 $apcc
050 4 $aHF5438.8.P75$bA58 2003
072 7 $aBUS$x043000$2bisacsh
072 7 $aBUS$x078000$2bisacsh
082 04 $a658.85/01/9$221
049 $aZCUA
100 1 $aAnthony, Mitch.
245 10 $aSelling with emotional intelligence :$b5 skills for building stronger client relationships /$cMitch Anthony.
260 $aChicago, IL. :$bDearborn Trade,$c2003.
300 $a1 online resource (x, 261 pages) :$billustrations
336 $atext$btxt$2rdacontent
337 $acomputer$bc$2rdamedia
338 $aonline resource$bcr$2rdacarrier
504 $aIncludes bibliographical references (pages 253-255) and index.
505 0 $aIntroduction to EQ: five critical levels of awareness -- Moving from Me to We -- Understanding your personality DNA -- Critical mass for sales success -- Applied critical mass -- Hotheads and seeing red -- Six seconds of sabotage: from anger to danger -- The viral spiral of emotion -- How to prevent and contain negative outbursts -- Solving the stress mess -- Feeling helpless or taking charge -- Redefining optimism -- Sources of discouragement -- Finding motivators that last -- Winning the emotional tugs-of-war: the power of positive intent -- Risking rejection: getting past no -- The face you see: the face you show -- Developing emotional radar: the powers of observation -- Shifting gears: four critical selling adjustments -- The power of curiosity: overcoming the narcissistic urge -- Emotional archeology: mastering the art of the irresistible question -- It's not about you -- The likeability quotient -- Reducing stress in confrontation -- Masters in conflict -- Negotiating emotion -- Seven habits of the emotionally competent.
520 $aSecret to sales success starts with higher emotional intelligence (E.Q.). Improve your E.Q. and watch your sales soar! Emotional Intelligence (E.Q.) is the ability to relate to people and maintain positive relationships, and is now widely regarded as more critical to workplace success than I.
650 0 $aSelling$xPsychological aspects.
650 0 $aEmotional intelligence.
650 6 $aVente$xAspect psychologique.
650 6 $aIntelligence émotionnelle.
650 7 $aBUSINESS & ECONOMICS$xMarketing$xGeneral.$2bisacsh
650 7 $aBUSINESS & ECONOMICS$xDistribution.$2bisacsh
650 7 $aEmotional intelligence.$2fast$0(OCoLC)fst00908802
650 7 $aSelling$xPsychological aspects.$2fast$0(OCoLC)fst01112040
655 0 $aElectronic books.
655 4 $aElectronic books.
776 08 $iPrint version:$aAnthony, Mitch.$tSelling with emotional intelligence.$dChicago, IL. : Dearborn Trade, 2003$z0793161282$w(DLC) 2003000917$w(OCoLC)51519790
856 40 $uhttp://www.columbia.edu/cgi-bin/cul/resolve?clio4252409$zAll EBSCO eBooks
852 8 $blweb$hEBOOKS