| Record ID | marc_columbia/Columbia-extract-20221130-009.mrc:62384207:3047 |
| Source | marc_columbia |
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LEADER: 03047fam a2200385 a 4500
001 4053692
005 20221027025027.0
008 960617t19971997paua b 001 0 eng c
010 $a 96028574
020 $a0721664458
035 $a(OCoLC)35029631
035 $a(OCoLC)ocm35029631
035 $9AME2279HS
035 $a(NNC)4053692
035 $a4053692
040 $aDNLM/DLC$cDLC$dDLC$dNNC-M$dOrLoB-B
050 00 $aRT89$b.P84 1997
060 10 $aWY 105 P976n 1997
082 00 $a362.1/73/068$220
100 1 $aPugh, June Blankenship.$0http://id.loc.gov/authorities/names/n88046158
245 10 $aNurse manager :$ba practical guide to better employee relations /$cJune Blankenship Pugh, Mary Ann Woodward-Smith.
250 $a2nd ed.
260 $aPhiladelphia :$bSaunders,$c[1997], ©1997.
300 $axviii, 99 pages :$billustrations ;$c23 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
504 $aIncludes bibliographical references and index.
505 00 $g1.$tAssertive Management Style: It's a Matter of Choice --$g2.$tAssertive Verbal Skills: Do You Say What You Mean? --$g3.$tNonverbal Communication: Does Your Behavior Speak So Loudly They Can't Hear What You Say? --$g4.$tManagerial Listening Response: Two Ears and One Mouth --$g5.$tStress Management: The Final Word --$g6.$tAre You Managing Time or Is Time Managing You? Going for the Goal --$g7.$tA Recipe for Creating a Team: Together - Energized - Activated - Motivated --$g8.$tFeedback: Staying on Course --$g9.$tClinical Skills Versus Management Skills: With Everything Else You Have to Do, Why Would You Adopt a Monkey? --$g10.$tCustomer Relations: Just Looking for a Little Respect --$g11.$tPlaying the Change Game: The Process, the Players, the Practice --$g12.$tNetworking: What Counts Is Not What You Know, But Who You Know Who Knows What You Need to Know --$g13.$tPower: It All Adds Up.
520 $aThe 2nd Edition of this useful guide helps you apply proven management and psychological concepts to current health care management issues. Inside, you'll find real-life examples and self-assessments that clarify and reinforce important concepts, as well as essential guidance for communication, stress management, motivating a team, customer relations, playing the change game, developing a powerful network, and much more!.
520 8 $aThis lively text provides a great resource for health care managers from any educational or experiential background. For these frontline managers who deal with both patient and employee satisfaction, this book offers practical solutions to everyday problems.
650 0 $aNursing services$xAdministration.$0http://id.loc.gov/authorities/subjects/sh85093433
650 0 $aInterpersonal relations.$0http://id.loc.gov/authorities/subjects/sh85067484
650 12 $aNursing, Supervisory$xorganization & administration.$0https://id.nlm.nih.gov/mesh/D009745Q000458
700 1 $aWoodward-Smith, MaryAnn.$0http://id.loc.gov/authorities/names/n88046159
852 00 $boff,hsl$hRT89$i.P84 1997