| Record ID | marc_columbia/Columbia-extract-20221130-011.mrc:261606525:1512 |
| Source | marc_columbia |
| Download Link | /show-records/marc_columbia/Columbia-extract-20221130-011.mrc:261606525:1512?format=raw |
LEADER: 01512cam a22003734a 4500
001 5438578
005 20221110034707.0
008 050315s2005 enka b 001 0 eng
010 $a 2005046467
015 $aGBA504582$2bnb
016 7 $a013085777$2Uk
019 $a57484693
020 $a140394573X
024 3 $a9781403945730
035 $a(OCoLC)ocm58546288
035 $a(NNC)5438578
035 $a5438578
040 $aDLC$cDLC$dUKM$dBWKUK$dBAKER$dIXA
042 $apcc
050 00 $aHF5415.5$b.B377 2005
082 00 $a658.8/12$222
100 1 $aBarlow, Sue,$d1972-$0http://id.loc.gov/authorities/names/n2005019269
245 10 $aSense and respond :$bthe journey to customer purpose /$cSue Barlow, Stephen Parry and Mike Faulkner.
260 $aHoundmills [England] ;$aNew York :$bPalgrave Macmillan,$c2005.
300 $axv, 208 pages :$billustrations ;$c24 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
504 $aIncludes bibliographical references (p. 196-201) and index.
650 0 $aCustomer services$xManagement.$0http://id.loc.gov/authorities/subjects/sh2008117646
650 0 $aCustomer relations$xManagement.$0http://id.loc.gov/authorities/subjects/sh2007005453
650 0 $aConsumer satisfaction.$0http://id.loc.gov/authorities/subjects/sh85031490
700 1 $aParry, Stephen.$0http://id.loc.gov/authorities/names/n84167969
700 1 $aFaulkner, Mike.$0http://id.loc.gov/authorities/names/nb2002075877
852 00 $boff,bus$hHF5415.5$i.B377 2005