| Record ID | marc_columbia/Columbia-extract-20221130-012.mrc:175217378:2734 |
| Source | marc_columbia |
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LEADER: 02734pam a22003974a 4500
001 5799608
005 20221121204600.0
008 051031s2006 enka b 001 0 eng
010 $a 2005031243
020 $a0415357020 (hbk.)
020 $a0203003004 (ebk.)
024 3 $a9780415357029 (hbk.)
024 3 $a9780203003008 (ebk.)
035 $a(OCoLC)OCM62421077
035 $a(NNC)5799608
035 $a5799608
040 $aDLC$cDLC$dBAKER$dBWKUK
042 $apcc
050 00 $aHE8788$b.D48 2006
082 00 $a381/.142$222
245 00 $aDevelopments in the call centre industry :$banalysis, changes and challenges /$cedited by John Burgess and Julia Connell.
260 $aLondon ;$aNew York :$bRoutledge,$c2006.
300 $axv, 205 pages :$billustrations ;$c24 cm.
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
490 1 $aRoutledge studies in business organizations and networks ;$v39
504 $aIncludes bibliographical references and index.
505 0 $aDevelopments in the call centre sector : an overview / John Burgess and Julia Connell -- Offshoring call centres : the view from Wall Street / Snigdha Srivastava and Nik Theodore -- Work organisation and employee relations in Indian call centres / Phillip Taylor and Peter Bain -- German call centres between service orientation and efficiency : "the polyphony of telephony" / Claudia Weinkopf -- A national survey of Korean call centres / Byoung-Hoon Lee and Hye-Young Kang -- Skill and info-service work in Australian call centres / Bob Russell -- Gender, skills, and careers in UK call centres / Susan Durbin -- Community unionism in a regional call centre : the organiser's perspective / Al Rainnie and Gail Drummond -- Agency and constraint : call centre managers talk about their work / Maeve Houlihan -- How "Taylorised" is call centre work? : the sphere of customer-practice in Greece / Aikaterini Koskina -- Escaping the electronic birdcage : workplace strategies in Swedish call centres / Antoni Lindgren and Per Sederblad.
650 0 $aCall centers.$0http://id.loc.gov/authorities/subjects/sh96005575
650 0 $aTelecommunication.$0http://id.loc.gov/authorities/subjects/sh85133270
700 1 $aBurgess, John$q(K. John)$0http://id.loc.gov/authorities/names/n96023578
700 1 $aConnell, Julia,$d1956-$0http://id.loc.gov/authorities/names/n2004092626
830 0 $aRoutledge studies in business organization and networks ;$v39.$0http://id.loc.gov/authorities/names/n95085245
856 41 $3Table of contents$uhttp://www.loc.gov/catdir/toc/ecip064/2005031243.html
856 42 $3Publisher description$uhttp://www.loc.gov/catdir/enhancements/fy0654/2005031243-d.html
852 00 $boff,bus$hHE8788$i.D48 2006