| Record ID | marc_columbia/Columbia-extract-20221130-013.mrc:158599603:1527 |
| Source | marc_columbia |
| Download Link | /show-records/marc_columbia/Columbia-extract-20221130-013.mrc:158599603:1527?format=raw |
LEADER: 01527pam a2200337 a 4500
001 6184953
005 20221122003416.0
008 061204t20072007enka b 001 0 eng
010 $a 2006100398
020 $a9780470065266 (pbk. : alk. paper)
020 $a0470065265 (pbk. : alk. paper)
035 $a(OCoLC)OCM77011474
035 $a(NNC)6184953
035 $a6184953
040 $aDLC$cDLC$dBAKER$dBTCTA$dBWKUK$dNNC
050 00 $aHF5415.5$b.F563 2007
082 00 $a658.8/12$222
100 1 $aFinnegan, David.$0http://id.loc.gov/authorities/names/n2010068331
245 10 $aImplementing CRM :$bfrom technology to knowledge /$cDavid Jesse Finnegan, Leslie P. Willcocks.
260 $aChichester, West Sussex, England :$bJohn Wiley & Sons, Inc.,$c[2007], ©2007.
300 $axiii, 327 pages :$billustrations ;$c24 cm.
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
490 1 $aWiley series in information systems
504 $aIncludes bibliographical references (p. [313]-321) and index.
650 0 $aCustomer relations$xManagement.$0http://id.loc.gov/authorities/subjects/sh2007005453
650 0 $aCustomer services.$0http://id.loc.gov/authorities/subjects/sh85034965
700 1 $aWillcocks, Leslie.$0http://id.loc.gov/authorities/names/n88201555
830 0 $aJohn Wiley series in information systems.$0http://id.loc.gov/authorities/names/n91075018
856 41 $3Table of contents only$uhttp://www.loc.gov/catdir/toc/ecip076/2006100398.html
852 00 $boff,bus$hHF5415.5$i.F563 2007