| Record ID | marc_columbia/Columbia-extract-20221130-015.mrc:111973752:2275 |
| Source | marc_columbia |
| Download Link | /show-records/marc_columbia/Columbia-extract-20221130-015.mrc:111973752:2275?format=raw |
LEADER: 02275cam a22003494a 4500
001 7285357
005 20221130224914.0
008 081223s2009 nyua b 001 0 eng
010 $a 2008054662
020 $a9781591842613
020 $a1591842611
024 $a40016952249
035 $a(OCoLC)426149069
035 $a(OCoLC)ocn426149069
035 $a(NNC)7285357
035 $a7285357
040 $aDLC$cDLC$dBTCTA$dYDXCP$dUKM$dC#P$dOrLoB-B
050 00 $aBJ1533.C9$bP43 2009
082 00 $a658.3/145$222
100 1 $aPearson, Christine M.$0http://id.loc.gov/authorities/names/n93038060
245 14 $aThe cost of bad behavior :$bhow incivility is damaging your business and what to do about it /$cChristine Pearson and Christine Porath.
260 $aNew York, N.Y. :$bPortfolio,$c2009.
300 $axiv, 224 pages :$billustrations ;$c24 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
504 $aIncludes bibliographical references and index.
505 00 $tForeword: Little Murders -- $g1.$tWhat Is "Incivility"? -- $g2.$tHow Prevalent Is Incivility in Society, Really? -- $g3.$tWhat Could Incivility Cost a Company? A Case Study -- $g4.$tThe Roots of Workplace Incivility -- $g5.$tWhat a Waste! How Incivility Wrecks Performance -- $g6.$tAmygdala Hijacking: How Our Brains Respond to Incivility -- $g7.$tStress and Burnout -- $g8.$tTeams Pay a Price -- $g9.$tWhen Employees Leave -- $g10.$tMisery Loves Company: The Cost to Your Reputation -- $g11.$tTime Wounds All Heels: Even Offenders Lose -- $g12.$tSuccess! How Five Organizations Have Set the Course -- $g13.$tTop Ten Things a Firm Should Do to Create a Civil Workplace -- $g14.$tWhat's a Leader to Do? -- $g15.$tWhat's a Target to Do? -- $g16.$tWhat's an Offender to Do? -- $g17.$tWhat Could Society Do? -- $tAppendix: Confucius, Plato, Montezuma, Lincoln, and Others Knew the Value of Civility.
650 0 $aCourtesy.$0http://id.loc.gov/authorities/subjects/sh85033563
650 0 $aWork environment.$0http://id.loc.gov/authorities/subjects/sh85148146
650 0 $aConsumer satisfaction.$0http://id.loc.gov/authorities/subjects/sh85031490
700 1 $aPorath, Christine Lynne.$0http://id.loc.gov/authorities/names/no2002031262
852 00 $boff,bus$hBJ1533.C9$iP43 2009