| Record ID | marc_columbia/Columbia-extract-20221130-016.mrc:41351903:1567 |
| Source | marc_columbia |
| Download Link | /show-records/marc_columbia/Columbia-extract-20221130-016.mrc:41351903:1567?format=raw |
LEADER: 01567cam a2200361 a 4500
001 7665282
005 20221201014531.0
008 080911t20102010nyua b 001 0 eng
010 $a 2008039870
020 $a9780765617705 (cloth : alk. paper)
020 $a0765617706 (cloth : alk. paper)
024 $a99936383917
035 $a(OCoLC)ocn249134746
035 $a(OCoLC)249134746
035 $a(NNC)7665282
035 $a7665282
040 $aDLC$cDLC$dBTCTA$dYDXCP$dC#P$dOrLoB-B
050 00 $aHF5415.335$b.O55 2010
082 00 $a658.8/12$222
100 1 $aOliver, Richard L.,$d1945-2016.$0http://id.loc.gov/authorities/names/no2010069748
245 10 $aSatisfaction :$ba behavioral perspective on the consumer /$cRichard L. Oliver.
250 $a2nd ed.
260 $aArmonk, N.Y. :$bM.E. Sharpe,$c[2010], ©2010.
300 $axxii, 519 pages :$billustrations ;$c27 cm
336 $atext$btxt$2rdacontent
337 $aunmediated$bn$2rdamedia
504 $aIncludes bibliographical references and index.
505 00 $gPt. I.$tBasic Satisfaction Mechanisms --$gPt. II.$tAlternative and Supplementary Comparative Operators --$gPt. III.$tSatisfaction Processes and Mechanisms --$gPt. IV.$tSatisfaction's Consequences: What Happens Next?
650 0 $aConsumer satisfaction.$0http://id.loc.gov/authorities/subjects/sh85031490
650 0 $aConsumer satisfaction$xEvaluation.
856 41 $3Table of contents only$uhttp://www.loc.gov/catdir/toc/ecip0828/2008039870.html
852 00 $bbar,stor$hHF5415.335$i.O55 2010
852 00 $boff,bus$hHF5415.335$i.O55 2010