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035 $a(NNC)12404277
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020 $a9781786357137$q(electronic bk.)
020 $a1786357135$q(electronic bk.)
020 $z9781786357144
020 $z1786357143
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245 00 $aTourism and hospitality management /$cedited by Metin Kozak, Dokuz Eylul University, Foca-Izmir, Turkey ; Nazmi Kozak, Dokuz Eylul University, Eskisehir, Turkey.
264 1 $aBingley :$bEmerald Group Publishing Limited,$c2016.
264 4 $c©2016
300 $a1 online resource (xxv, 291 pages) :$billustrations
336 $atext$btxt$2rdacontent
337 $acomputer$bc$2rdamedia
338 $aonline resource$bcr$2rdacarrier
490 1 $aAdvances in Culture, Tourism and Hospitality Research ;$vv. 12
520 $aThe book aims to address topics such as tourism education and its development in the latter part of the twentieth century, taking "tourism" to be a broader field than "hospitality." The term "hospitality" refers to all operations or services encompassing accommodation and food/beverage facilities at the micro level, whereas "tourism" stands for the other elements at the macro level, including business, destination, and transportation operations. Moving from the generic to the specific, this book is divided into three main parts. Part I starts from a more generic perspective, and is entitled "Tourism Management." It comprises seven chapters by 13 scholars. Part 2 has a more moderate focus, and is entitled "Hospitality Management". It includes seven chapters contributed by 15 scholars from across the world. Part 3 is entitled "Education and Training in Tourism and Hospitality", and covers a range of topics from both tourism and hospitality. This last part consists of six chapters contributed by 13 scholars from four continents.
504 $aIncludes bibliographical references.
505 0 $aEuropean quality award winning companies: a situational analysis / H. Kader Şanhöz-Özgen -- Service collaboration between healthcare service providers and tourism agencies / Elaine Y.T. Chew and Stephanie Onggo -- The transit tourists in Hong Kong / Priscilla Chau Min Poon and Bob McKercher -- An actor network perspective of tourism open data / Maurice McNaughton, Michelle T. McLeod and Ian Boxill -- Marketing of tourism products through the Russian social media channel VKontakte / Ekaterina Miettinen -- Key stakeholders in cruise traffic: an application to Spanish cruise ports / Jerónimo Esteve-Pérez and Antonio García-Sánchez -- Surprise, hospitality, and customer delight in the context of hotel services / Ahmad Azmi M. Ariffin and Noor Balkhis Omar -- Transferability of Asian paradigm in hospitality management to non-Asian countries / Athena Lele Chen and Kaye Chon -- The development of hospitality industry in Krakow: historical perspective / Robert Pawlusinski and Magdalena Kubal -- Diversification of hotels in a single-asset tourism city / Hilal Erkuş Öztürk -- The branded content in the Balearic hotel chains / Ángela Aguiló Lemoine, Maria Antonia García Sastre and Margarita Alemany Hormaeche -- Identification of organizational culture in the hospitality industry / Ali Bavik -- Developing training programs for disabled guests: an industry / Ali Bavik -- Developing training programs for disabled guests: an industry perspective / Funda Cengiz -- Motivations of South Asian students to study tourism and hospitality in the United Kingdom / Roya Rahimi, Vipin Nadda, Blerton Hyseni and Dirisa Mulindwa -- Effect of work experience on students' attitudes toward hospitality careers / Marlena A. Bednarska and Marcin Olszewski -- The role of edu-tourism in bridging racial divides in South Africa / Julia C. Wells -- Higher education tourism courses in Brazil / Teresa Catramby and Priscilla Dutra -- Developing intercultural skills for hospitality students in China / Alan Wong and Cathy H.C. Hsu.
588 0 $aPrint version record.
650 0 $aTourism$xManagement.
650 0 $aHospitality industry$xManagement.
650 6 $aAccueil (Tourisme)$xGestion.
650 7 $aTourism industry.$2bicssc
650 7 $aSCIENCE$xEarth Sciences$xGeography.$2bisacsh
650 7 $aTRAVEL$xBudget.$2bisacsh
650 7 $aTRAVEL$xHikes & Walks.$2bisacsh
650 7 $aTRAVEL$xMuseums, Tours, Points of Interest.$2bisacsh
650 7 $aTRAVEL$xParks & Campgrounds.$2bisacsh
650 7 $aHospitality industry$xManagement.$2fast$0(OCoLC)fst00961147
650 7 $aTourism$xManagement.$2fast$0(OCoLC)fst01153180
655 4 $aElectronic books.
700 1 $aKozak, Metin,$eeditor.
700 1 $aKozak, Nazmi,$eeditor.
776 08 $iPrint version:$tTourism and hospitality management.$bFirst edition.$dUnited Kingdom ; North America : Emerald, 2016$z9781786357144$w(DLC) 2016440626$w(OCoLC)951999266
830 0 $aAdvances in culture, tourism and hospitality research.
856 40 $uhttp://www.columbia.edu/cgi-bin/cul/resolve?clio12404277$zAll EBSCO eBooks
852 8 $blweb$hEBOOKS