MARC Record from marc_columbia

LEADER: 05451cam a2200685 i 4500
001 14749441
005 20220326233510.0
006 m o d
007 cr |n|||||||||
008 181225s2018 enk ob 100 0 eng d
035 $a(OCoLC)on1080247522
035 $a(NNC)14749441
040 $aYDX$beng$erda$epn$cYDX$dN$T$dEBLCP$dYDX$dOCLCF$dAU@$dUKAHL$dOTZ$dOCLCQ$dK6U$dOCLCO$dOCLCQ$dOCLCO
019 $a1080280239
020 $a9780429450013$q(electronic bk.)
020 $a042945001X$q(electronic bk.)
020 $z1138326100
020 $z9781138326101
035 $a(OCoLC)1080247522$z(OCoLC)1080280239
043 $ae-uk---
050 4 $aRA395.G7
072 7 $aPOL$x027000$2bisacsh
072 7 $aPOL$x019000$2bisacsh
082 04 $a362.1068$223
049 $aZCUA
245 00 $aManaging quality :$bstrategic issues in health care management /$cedited by Huw T.O. Davies, Manouche Tavakoli, Mo Malek and Aileen R. Neilson, Department of Management, University of St Andrews, Scotland.
264 1 $aLondon :$bRoutledge, Taylor & Francis Group,$c2018.
300 $a1 online resource
336 $atext$btxt$2rdacontent
337 $acomputer$bc$2rdamedia
338 $aonline resource$bcr$2rdacarrier
490 1 $aRoutledge revivals
588 0 $aOnline resource; title from PDF title page (EBSCO, viewed December 28, 2018).
500 $a"First published 1999 by Ashgate Publishing."
504 $aIncludes bibliographical references.
505 0 $aCover; Half Title; Title Page; Copyright Page; Table of Contents; List of Figures; List of Tables; Acknowledgments; Preface; Section 1: Scene Setting; 1 Is Health Care a Business? An Analysis of Health Care, and its Consideration as a Business; 2 Managing the Design of Health Care Services; Section 2: Quality in Health Care; 3 Towards Critical Quality; 4 Whose Quality? Different Interest Groups' Perspectives on Health Care Quality; 5 The Quantification of Patient Satisfaction; 6 Managing Clinical Audit: Diagnosing the Problems and Designing Solutions
505 8 $a7 Improving Child Dental Health in Scotland: An Audit in Primary Care8 Human Resource Management Audits: Contributions to Quality; Section 3: Using Performance Indicators; 9 What Are We Counting with Hospital Episode Statistics (HES)?; 10 Clinical Outcomes Indicators in Scotland: Lessons and Prospects; 11 What do Managers and Physicians Prefer as Indicators of Clinical Outcome?; 12 Performance Indicators: A Patient-centred Approach; 13 Is Indicator Use for Quality Improvement and Performance Measurement Compatible?; 14 Published Health Outcomes: Guiding Lights or Wreckers' Lanterns?
520 3 $aFirst published in 1999, this eclectic collection of papers examines quality management in health care from a variety of standpoints. Managers, health care professionals and patients all have valid - but often differing - perspectives on the nature of quality, its creation and maintenance. This book explores these perspectives, beginning by asking such fundamental questions as 'Is health care a business?', 'How should health services be designed?' and 'What is quality of care?'. Subsequent chapters then address the practicalities of measuring and improving health care quality. The chequered history of clinical audit is exposed in the UK (essentially the Plan-Do-Check-Act cycle familiar to quality improvement specialists), and lessons are drawn for managerial action needed to increase the impact of such activities. These lessons have wider relevance to all involved in promoting the principles of continuous quality improvement (CQI) In addition, exploration of the growing role of performance indicators raises important issues about their meaningfulness and instrumentality in effecting real change. Improving clinical quality is now at the top of the agenda for many health systems. This book reviews the challenges faced and the tools available to meet them. It should prove valuable to a wide range of health care stakeholders interested in broadening their understanding of this rapidly developing field.
650 0 $aHealth services administration$zGreat Britain$vCongresses.
650 0 $aTotal quality management in human services$zGreat Britain$vCongresses.
650 6 $aServices de santé$xAdministration$zGrande-Bretagne$vCongrès.
650 6 $aQualité totale dans l'administration des services sociaux$zGrande-Bretagne$vCongrès.
650 7 $aPOLITICAL SCIENCE$xPublic Policy$xSocial Security.$2bisacsh
650 7 $aPOLITICAL SCIENCE$xPublic Policy$xSocial Services & Welfare.$2bisacsh
650 7 $aHealth services administration.$2fast$0(OCoLC)fst00953286
650 7 $aTotal quality management in human services.$2fast$0(OCoLC)fst01153038
651 7 $aGreat Britain.$2fast$0(OCoLC)fst01204623
655 2 $aCongress
655 4 $aElectronic books.
655 7 $aConference papers and proceedings.$2fast$0(OCoLC)fst01423772
655 7 $aConference papers and proceedings.$2lcgft
655 7 $aActes de congrès.$2rvmgf
700 1 $aDavies, H. T. O.,$eeditor.
700 1 $aTavakoli, Manouche,$eeditor.
700 1 $aMalek, M.,$eeditor.
700 1 $aNeilson, Aileen R.,$eeditor.
776 08 $iPrint version:$z1138326100$z9781138326101$w(OCoLC)1047631128
830 0 $aRoutledge revivals.
856 40 $uhttp://www.columbia.edu/cgi-bin/cul/resolve?clio14749441$zTaylor & Francis eBooks
852 8 $blweb$hEBOOKS