MARC Record from marc_columbia

LEADER: 04206cam a2200733Ia 4500
001 14665553
005 20201022171731.0
006 m o d
007 cr cn|||||||||
008 091207s1999 enka o 001 0 eng d
035 $a(OCoLC)ocn474930955
035 $a(NNC)14665553
040 $aOPELS$beng$epn$cOPELS$dOCLCQ$dN$T$dE7B$dOCLCQ$dOCLCF$dTYFRS$dYDXCP$dOCLCQ$dDEBSZ$dN$T$dOCLCQ$dZ5A$dU3W$dAU@$dOCLCQ$dOCLCA$dVLY$dUKAHL$dYDX
015 $aGB9102245$2bnb
016 7 $a075-06002$2Uk
019 $a646869135$a676695830$a1058001148$a1162326066
020 $a9780750642309
020 $a0750642300
020 $a9780080506999$q(electronic bk.)
020 $a0080506992$q(electronic bk.)
020 $a1136402004
020 $a9781136402005
020 $a1282380605
020 $a9781282380608
020 $a9786612380600
020 $a6612380608
035 $a(OCoLC)474930955$z(OCoLC)646869135$z(OCoLC)676695830$z(OCoLC)1058001148$z(OCoLC)1162326066
037 $a93279:93278$bElsevier Science & Technology$nhttp://www.sciencedirect.com
041 0 $aeng$alis
050 4 $aTX911.3.F75$bA22 1999
072 7 $aBUS$x060000$2bisacsh
082 04 $a647.94/068$222
084 $a49.55$2bcl
084 $a71.49$2bcl
084 $a83.68$2bcl
084 $aQQ 946$2rvk
049 $aZCUA
100 1 $aAbbott, Peter.
245 10 $aFront office :$bprocedures, social skills, yield and management /$cPeter Abbott and Sue Lewry.
250 $a2nd ed.
260 $aOxford ;$aBoston :$bButterworth-Heinemann,$c1999.
300 $a1 online resource (211 pages) :$billustrations
336 $atext$btxt$2rdacontent
337 $acomputer$bc$2rdamedia
338 $aonline resource$bcr$2rdacarrier
520 $aDesigned for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment Key features of this essential text: user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook updated in the light of recent developments such as global distribution systems and the internet greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment additional extended, practical exercise material. Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections: Procedural aspects Dealing with people Increasing yield Management aspects Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses. Examines the role of social and management skills, does not just concentrate on procedural aspects Explains both manual and computerized front office systems Includes realistic exercises using examples from the hotel environment.
505 0 $aIntroduction; Procedural aspects -- Advance bookings; Check-in and related issues; Guest accounting; Dealing with people -- Security -- Hospitality; Social skills; Increasing Yield -- sales; Marketing aspects; Yield management; Groups; management aspects -- Tariffs, Control; Staffing; Equipment; Index.
500 $aIncludes index.
588 0 $aPrint version record.
546 $aEnglish.
650 0 $aHotel front desk personnel.
650 0 $aHotel management.
650 7 $aBUSINESS & ECONOMICS$xSmall Business.$2bisacsh
650 7 $aHotel front desk personnel.$2fast$0(OCoLC)fst00961735
650 7 $aHotel management.$2fast$0(OCoLC)fst00961743
650 7 $aRezeption$2gnd
650 17 $aHotels.$2gtt
650 17 $aManagement.$2gtt
653 0 $aHotels$aManagement
655 4 $aElectronic books.
700 1 $aLewry, Sue.
776 08 $iPrint version:$aAbbott, Peter.$tFront office.$b2nd ed.$dOxford ; Boston : Butterworth-Heinemann, 1999$z0750642300$z9780750642309$w(OCoLC)41316808
856 40 $uhttp://www.columbia.edu/cgi-bin/cul/resolve?clio14665553$zTaylor & Francis eBooks
852 8 $blweb$hEBOOKS