| Record ID | marc_columbia/Columbia-extract-20221130-030.mrc:50124578:5126 |
| Source | marc_columbia |
| Download Link | /show-records/marc_columbia/Columbia-extract-20221130-030.mrc:50124578:5126?format=raw |
LEADER: 05126cam a2200853Ia 4500
001 14665658
005 20220703231928.0
006 m o d
007 cr cn|||||||||
008 091207s2001 enka ob 001 0 eng d
010 $z 2002275103
035 $a(OCoLC)ocn474951947
035 $a(NNC)14665658
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020 $a0750652446
020 $a9781429483834$q(electronic bk.)
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020 $a9781136406836$q(e-book ;$qPDF)
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020 $a9781136406782$q(e-book ;$qMobi)
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020 $a9781136406829$q(e-book ;$qePub)
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020 $a9781138153967$q(hardback)
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020 $a1281013668
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020 $a9786611013660
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035 $a(OCoLC)474951947$z(OCoLC)166410342$z(OCoLC)171131581$z(OCoLC)263596894$z(OCoLC)505086735$z(OCoLC)648271738$z(OCoLC)1058419784$z(OCoLC)1086448133$z(OCoLC)1162024877$z(OCoLC)1244722690
037 $a95250:95249$bElsevier Science & Technology$nhttp://www.sciencedirect.com
050 4 $aHD9980.5$b.L35 2001
072 7 $aBUS$x097000$2bisacsh
072 7 $aBUS$x030000$2bisacsh
082 04 $a658.3$222
084 $aQQ 250$2rvk
049 $aZCUA
100 1 $aLashley, Conrad.
245 10 $aEmpowerment :$bHR strategies for service excellence /$cConrad Lashley.
260 $aOxford ;$aBoston :$bButterworth/Heinemann,$c2001.
300 $a1 online resource (xvii, 300 pages) :$billustrations
336 $atext$btxt$2rdacontent
337 $acomputer$bc$2rdamedia
338 $aonline resource$bcr$2rdacarrier
490 1 $aThe hospitality, leisure and tourism series
520 $a'Empowerment: HR strategies for service excellence' shows managers and students the importance of empowerment as part of human resource strategy. It provides a critical perspective of this established vital management technique, identifying factors that will lead to a win: win situation for all concerned. When successfully incorporated as part of HR strategy, empowerment can: * enable organizations to gain commercial and competitive advantage * become more flexible * improve employee commitment * use the skills of individual employees to best advantage and enhance personal capabilities. 'Empowerment: HR strategies for service excellence' uses case studies from companies such as McDonalds, TGI Fridays and Harvester Restaurants to build a picture of empowerment of service employees in context, illustrating how different forms of empowerment are employed and different working arrangements are practiced. A well-established and proven management technique Empowerment as a vital part of HR Strategy International industry case studies.
505 0 $aEmployee empowerment: a framework of analysis; The psychology of empowerment; The relational dimension of empowerment; Forms of empowerment through participation; Forms of empowerment through involvement; Forms of empowerment through commitment; Forms of empowerment through delayering; Changes in working arrangements; Feeling empowered; Improved business performance; Empowerment and service quality management; Employment strategy and the service organization; Empowerment: another flash in the panaceas?
504 $aIncludes bibliographical references (pages 277-293) and index.
588 0 $aPrint version record.
546 $aEnglish.
650 0 $aService industries$xManagement.
650 0 $aService industries$xQuality control.
650 0 $aCustomer services$xManagement.
650 6 $aServices (Industrie)$xGestion.
650 6 $aServices (Industrie)$xQualité$xContrôle.
650 6 $aService à la clientèle$xGestion.
650 7 $aBUSINESS & ECONOMICS$xWorkplace Culture.$2bisacsh
650 7 $aBUSINESS & ECONOMICS$xHuman Resources & Personnel Management.$2bisacsh
650 7 $aCustomer services$xManagement.$2fast$0(OCoLC)fst00885552
650 7 $aService industries$xManagement.$2fast$0(OCoLC)fst01113442
650 7 $aService industries$xQuality control.$2fast$0(OCoLC)fst01113456
650 7 $aDienstleistungsbetrieb$2gnd
650 7 $aEmpowerment$2gnd
655 0 $aElectronic books.
655 4 $aElectronic books.
776 08 $iPrint version:$aLashley, Conrad.$tEmpowerment.$dOxford ; Boston : Butterworth/Heinemann, 2001$z0750652446$z9780750652445$w(DLC) 2002275103$w(OCoLC)46511943
830 0 $aHospitality, leisure, and tourism series.
856 40 $uhttp://www.columbia.edu/cgi-bin/cul/resolve?clio14665658$zTaylor & Francis eBooks
852 8 $blweb$hEBOOKS